About the role

  • Develop and execute regional strategies to drive growth, operational efficiency, and profitability
  • Identify new business opportunities and lead expansion initiatives within the region
  • Collaborate with executive leadership to align regional plans with corporate goals and vision
  • Define and monitor key performance indicators (KPIs) to drive continuous improvement
  • Oversee day-to-day operations of parking facilities, ensuring high performance, safety, and compliance
  • Lead technology adoption across locations to streamline operations and enhance customer experience
  • Manage regional budgets by overseeing revenue forecasting, cost control, and margin optimization, while conducting financial analyses to identify opportunities and mitigate risks
  • Ensure regional financial targets are met or exceeded
  • Lead and develop regional and operations managers, fostering accountability, excellence, and innovation while driving performance and growth
  • Champion a customer-first mindset by ensuring rapid issue resolution, continuous service improvement, and consistent enforcement of service standards and satisfaction metrics across all sites
  • Ensure full compliance with ADA, safety, and all applicable local, state, and federal regulations
  • Build and maintain strong relationships with clients, community leaders, and local officials, representing Metropolis at industry events and community initiatives
  • Support sales and marketing efforts by providing local market insights and fostering strategic partnerships

Requirements

  • Bachelor's degree in Business, Operations Management, Urban Planning, or a related field
  • 10+ years of experience in multi-site operations, parking management, or facilities management, with at least 5 years in a senior leadership role
  • Proven ability to drive revenue growth, manage P&L, and lead large operational teams
  • Deep understanding of parking industry regulations, customer experience best practices, and operational metrics
  • Excellent leadership, communication, and stakeholder management skills
  • Ability to travel frequently within the assigned region

Benefits

  • access to or eligibility for healthcare benefits
  • a 401(k) plan
  • short-term and long-term disability coverage
  • basic life insurance
  • a lucrative stock option plan
  • bonus plans and more

Job title

Vice President of Operations

Job type

Experience level

Lead

Salary

$150,000 - $200,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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