Customer Service Representative specializing in loans for the Commerzbank. Managing customer inquiries, providing exceptional service, and aiming for successful outcomes in a dynamic environment.
Responsibilities
Excellent start in telephone customer support within the installment loans team
Engage our existing customers with attractive Commerzbank financing products and deliver first-class customer experiences through to loan completion
Identify upselling opportunities and proactively handle loan inquiries
Achieve team successes in a supportive and cooperative working environment
Work partially remotely after successful completion of the onboarding period
Requirements
Work experience in a call center, preferably in financial services
Interest in the lending business; motivated career changers are welcome
Sales- and service-oriented mindset
Strong communication skills
Team-player mentality
Solid PC/computer skills
Fluent German, spoken and written
Benefits
Permanent employment contract with a future-oriented company
Ergonomic workstations and active health management
Monthly fixed salary; training time fully paid
Flexible full- and part-time arrangements to support work–family balance
Comprehensive onboarding for a strong start
Good transport connections & central location near the main train station
Partial remote work after successful onboarding
Bike leasing programs, discounted VRR public transport pass & additional employee benefits
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