Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
About the role
- Collections Senior Analyst focused on data strategies to improve collections and foster customer relations in a UK-based social FinTech. Collaborating with teams to deliver actionable insights for sustainable recoveries.
Responsibilities
- Support the development and implementation of collections segmentation and strategies, ensuring they balance business goals with fair customer outcomes.
- Lead complex analysis of collections strategies and performance, providing actionable insights to optimise risk management strategies.
- Take ownership of key metrics related to collections, identifying trends and recommending improvements to strategies and policies.
- Influence senior stakeholders through the presentation of analysis and recommendations in order to drive impactful change.
- Collaborate with the Operations and Data Science teams to provide data-driven insights that improve agent performance, customer contact strategies, and outcomes.
- Support in testing and validating new collections tools, processes, and decision-making frameworks.
- Analyse and evaluate external collections partners (e.g., DCAs, debt sale), producing performance reporting and recommendations to maximise value and customer experience.
- Stay updated on industry trends, collections practices, and regulatory changes, sharing relevant insights with the team.
- Mentor and support junior analysts, fostering a culture of analytical excellence and continuous development within the team.
Requirements
- Is passionate about data, analytics, and credit risk management.
- Is proactive, self-motivated, and comfortable working in a dynamic environment.
- Has excellent communication skills, capable of presenting complex insights to both technical and non-technical audiences.
- 5+ years of experience in collections analytics, ideally within consumer lending.
- A degree in a numerate discipline (e.g., Mathematics, Statistics, Economics, or STEM) or equivalent practical experience.
- Strong proficiency in SQL to query and extract insights from large datasets; experience with Python is a big plus.
- Advanced Excel skills, including the ability to work with complex formulas, pivot tables, and data analysis tools.
- A solid grounding in probability and statistics, with experience in running controlled champion-challenger tests.
- Experience with collections strategy, decisioning or segmentation techniques.
- Experience in creating data monitoring and KPIs with tools like Power BI / Tableau or similar.
- Understanding of FCA CONC, Consumer Duty, and best practices for supporting vulnerable customer in collections.
- Excellent analytical and problem-solving skills, with attention to detail and a data-driven approach.
- Experience developing or maintaining collections models (desirable).
- Knowledge of debt sale or DCA performance analysis (desirable).
Benefits
- Competitive salary
- 25 days annual leave
- Pension
- Death in Service Provision
- Private health insurance
- Subsidised Childcare
- Subsidised Gym Membership
- Hybrid working (2 days from home)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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