Collections Manager at Ashland Credit Union managing daily workflows and supervising the collections department. Coordinating with Chief Risk Officer and ensuring compliance with collection procedures.
About the role
- Senior Collections Analyst for Digital Realty managing high volume B2B collections and providing customer service. Collaborate with internal teams to resolve discrepancies and maintain accounts.
Responsibilities
- Collection calls and/or correspondence in a fast-paced, goal-oriented collections department
- Providing customer service regarding collection issues
- Process customer refunds
- Process and review account adjustments
- Resolve client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, and customer reconciliations
- Accountable for reducing delinquency for assigned accounts
- Enlist the efforts of various internal groups to accelerate the collection process
- Communicate & follow up effectively with customers regarding their accounts daily
- Establish and maintain effective and cooperative working relationships with customers, asset managers, property operations teams, and other various internal departments as necessary
- Manage a high volume of incoming phone calls/ electronic communications to assigned portfolio
- Complete weekly and monthly ledger reconciliations, aging review and reporting to team lead and Collections Manager
- Assist in training new hires on processes and procedures
- Attend monthly delinquency meetings with regional Asset Management teams
- Research credit requests from customers and gather appropriate documentation and approvals
- Reconcile customer disputes as they pertain to payment of outstanding balances due
- Track Bankruptcy filings for North America AR accounts
- Work alongside team lead to manage relationship with 3rd party collection agency
- Provide excellent & considerate customer service to external and internal customers
- Perform other assigned tasks and duties necessary to support the accounts receivable department.
Requirements
- 3-5 years high volume corporate, B2B collections experience
- $20M+ portfolio management
- Knowledge of full cycle accounts receivable and collections procedures
- Commitment to excellent customer service- verbal and written
- Ability to prioritize and manage multiple responsibilities and projects, within tight deadlines
- Skills-
- Exceptional communication
- Organized
- Attention to detail
- Goal-oriented and driven
- Problem solving; think outside the box
- Analytical mindset, with a smile
- Self-starter, Creative, self-disciplined, and capable of identifying and completing critical tasks- independently, collectively, and with a sense of urgency
- Experience with Yardi, SAP Business One, Salesforce, and Oracle – preferred
- Proficiency in Adobe Acrobat and Microsoft Office, with advanced Excel experience
- Experience in a commercial real estate environment is preferred but not required.
Benefits
- Highly competitive compensation package
- Excellent benefits
- Supportive and inclusive environment
- Development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Assistente de Cobrança na Votorantim atuando em atendimento de clientes inadimplentes. Focado em estratégias de renegociação e recuperação de dívidas com comunicação positiva.
Credit and Collections Manager overseeing credit granting and risk management over financial data. Collaborating with sales and finance teams while managing customer credit evaluations and collections.
Early Stage Collections Specialist responsible for counseling borrowers on loan solutions in hybrid work setup. Contributing to mortgage servicing at Carrington Mortgage Services with customer - focused approach.
Chargé de gestion et recouvrement managing client relationships and payments in Guadeloupe. Responsible for client follow - ups, dispute management, and administrative tasks within a dynamic team.
Analista de Crédito e Cobrança PL managing accounts receivable and supporting credit processes. Collaborating with teams to minimize delinquency and enhance financial flows in Soprano.
Director of Billing & Collections managing billing and collections operations for McCarthy Tétrault, a leading Canadian law firm. Requires 10+ years in billing and collections, leading multi - office teams.
Account Collections Coordinator handling credit card disputes for Royal Caribbean. Involves managing receivables from unpaid cruise reservations and collaborating with internal teams.
Early - Stage Collections Specialist managing borrower loan situations for Carrington Mortgage Services. Evaluating borrowers’ options, negotiating payment arrangements, and providing financial guidance.
Credit Recovery Agent ensuring financial stability through effective management of client portfolios and communication with customers. Collaborating with administrative and legal teams to resolve issues effectively.