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MercafacilAnalista de Customer Success OPS – Pleno
Operational Analyst ensuring customer success in retail and industry sectors. Managing data operations and support in a hybrid work environment.
About the role
- Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
- Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
- Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
- Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
- Prepare and conduct high impact reporting presentations in collaboration with analytics team
- Ensure exemplary customer satisfaction levels with every customer interaction
Requirements
- 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
- Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
- Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
- Strong analytic skills, including high level of comfort with Excel
- Passion for digital media and thorough knowledge of the programmatic advertising industry
- Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
- Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
- Intelligent, outgoing individual with interpersonal skills and work ethic
- Comprehensive experience with MS Office, particularly Excel and PowerPoint
- Ability to travel as needed
Benefits
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity and Stock Purchase Plan
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
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