Key Account/Customer Success Manager enhancing client relationships and identification of upselling opportunities for a performance marketing agency. Collaborating across teams for integrated strategies and high satisfaction.
Responsibilities
Strategic management and development of a dedicated client portfolio
Proactive identification of growth and development opportunities
Independent ownership of pitches and tender processes
Ensuring high client satisfaction
Close collaboration with internal specialist teams
Preparation and presentation of reporting
Contract and terms negotiation
Relationship management at decision‑maker level
Representing MAIxpose360 at events
Requirements
Several years of experience in the digital sector (online marketing, digital sales, consulting)
Excellent verbal communication, strong presentation skills and a confident presence
Sense for business perspectives and strategic advisory
An eye for compelling presentations and design
Experience with CRM systems (e.g., HubSpot) and sales methodologies
Fluent German (C2); good English is a plus
Independent, reliable and goal‑oriented working style
Enjoy direct client contact and building long‑term relationships
Open to hybrid work (min. 2 days per week in the office)
Benefits
Flexible choice of working hours and location
Loyalty benefit: one additional vacation day per year of service
Active training and development opportunities
Participation in digital marketing events
Transparent company philosophy
Close collaboration among colleagues
In‑office fitness sessions
Individual coaching
Free drinks, fruit, snacks, after‑work beers, team events & much more
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