Client Engagement Manager overseeing retail client development strategies across West Coast stores. Driving retention and acquisition through exceptional relationship management in luxury fashion industry.
VO
Hybrid Senior Specialist – Campaign Management, Customer Engagement (m/f/d)
Posted 2 hours ago
About the role
- Campaign Manager driving customer engagement by managing various campaigns in a modern banking environment. Collaborating with CRM teams and enhancing operational efficiency through data-driven decisions.
Responsibilities
- Design, management and implementation of service, business and cross-selling campaigns for existing customers
- Responsibility for operational execution across all relevant channels (e.g., email, app, online banking, advisors, direct mail, ATMs, landing pages)
- Subject-matter collaboration with CRM Analytics to define target groups, triggers and campaign logics
- Monitoring, analysis and reporting of campaign performance for continuous optimization
- Active participation in the introduction, further development and subject-matter support of CRM systems
- Close coordination with Sales, business units and Customer Service
Requirements
- Several years of relevant professional experience in campaign management, customer engagement or CRM — ideally in the banking or financial services sector
- Strong understanding of existing-customer strategy, sales-oriented processes and cross-channel customer communication
- Experience working with CRM systems and an affinity for data, KPIs and performance analysis
- Strong project and process management skills
- Structured, independent and solution-oriented working style
- Very good German and English skills
Benefits
- Holistic development: We support your growth with targeted training and development
- Flexible working time models: We offer solutions for every life phase
- Diversity & equal opportunities: What matters to us is your personality
- Attractive extras as a thank you for your commitment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior employee managing campaigns for customer engagement in the banking sector. Overseeing implementations and collaborating with CRM analytics and customer service teams.
Senior Customer Engagement Consultant at TransUnion managing premium client relationships. Delivering operational and strategic support for fraud prevention solutions across various industries.
CRM Associate managing CRM operations and analytics to support Hayfin Capital Management's Private Credit team. Collaborating with investment and data technology teams to optimize internal processes.
Senior Customer Success Manager guiding clients through their Proofpoint journey to maximize product value. Collaborating with cross - functional teams to enhance customer experience in cybersecurity solutions.
Key Account / Customer Success Manager focused on strategic development of customer partnerships in a digital marketing agency. Managing a portfolio and ensuring high satisfaction through active collaboration.
Customer Support Specialist helping German SMEs through effective use of finance software. Onboarding clients and resolving queries via chat and phone support.
Customer Success Manager at Evident managing client accounts and driving adoption strategies for a tech startup tackling third - party risk management.
Client Success Manager responsible for driving client satisfaction in investment banking. Collaborating with internal teams to enhance client adoption, retention, and success.
Customer Success Architect enhancing customer and partner success through collaboration and strategic guidance in SaaS context. Defining business outcomes and optimizing onboarding processes.