Customer Success Consultant ensuring client satisfaction and retention in the Compass educational product. Collaborating with schools for exceptional service and advocacy of our platform.
About the role
- Client Engagement Manager overseeing retail client development strategies across West Coast stores. Driving retention and acquisition through exceptional relationship management in luxury fashion industry.
Responsibilities
- Lead planning and implementation of retail client development strategies across West Coast stores
- Drive retention, elevation, and acquisition through exceptional relationship management
- Coordinate partnerships with Store Managers and retail leadership
- Establish relationships with Very Important Clients
- Maintain strong knowledge of the luxury fashion industry and brand heritage
Requirements
- 5+ Years of direct or related experience (personal shopping, sales, PR, etc);
- In store, retail experience is a requirement
- Established relationships with VIC clients
- Elevated verbal and written communication skills
- Ability to travel up to 25%
Benefits
- Hybrid working schedule with three days in office, and two days remote
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