Client Engagement Manager overseeing retail client development strategies across West Coast stores. Driving retention and acquisition through exceptional relationship management in luxury fashion industry.
About the role
- Senior employee managing campaigns for customer engagement in the banking sector. Overseeing implementations and collaborating with CRM analytics and customer service teams.
Responsibilities
- Design, manage and implement service, business and cross-selling campaigns for existing customers
- Responsible for operational execution across all relevant channels (e.g. e-mail, mobile app, online banking, relationship managers, mailings, ATMs, landing pages)
- Collaborate with CRM Analytics to define target groups, triggers and campaign logic
- Monitor, analyze and report campaign performance for continuous optimization
- Actively participate in the introduction, development and operational support of CRM systems
- Close coordination with Sales, business units and Customer Service
Requirements
- Several years of relevant experience in campaign management, customer engagement or CRM—ideally in the banking or financial services sector
- Strong understanding of existing-customer strategy, sales-related processes and omnichannel customer communication
- Experience working with CRM systems and an affinity for data, KPIs and performance analysis
- Proven project and process management skills
- Structured, independent and solution-oriented working style
- Fluent in German and English
Benefits
- Comprehensive development: We support your growth with targeted training
- Flexible working time models: We offer solutions for every stage of life
- Diversity & equal opportunity: What matters to us is your personality
- Attractive perks as a thank-you for your commitment
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Campaign Manager driving customer engagement by managing various campaigns in a modern banking environment. Collaborating with CRM teams and enhancing operational efficiency through data - driven decisions.
Senior Customer Engagement Consultant at TransUnion managing premium client relationships. Delivering operational and strategic support for fraud prevention solutions across various industries.
CRM Associate managing CRM operations and analytics to support Hayfin Capital Management's Private Credit team. Collaborating with investment and data technology teams to optimize internal processes.
Senior Customer Success Manager guiding clients through their Proofpoint journey to maximize product value. Collaborating with cross - functional teams to enhance customer experience in cybersecurity solutions.
Key Account / Customer Success Manager focused on strategic development of customer partnerships in a digital marketing agency. Managing a portfolio and ensuring high satisfaction through active collaboration.
Customer Support Specialist helping German SMEs through effective use of finance software. Onboarding clients and resolving queries via chat and phone support.
Customer Success Manager at Evident managing client accounts and driving adoption strategies for a tech startup tackling third - party risk management.
Client Success Manager responsible for driving client satisfaction in investment banking. Collaborating with internal teams to enhance client adoption, retention, and success.
Customer Success Architect enhancing customer and partner success through collaboration and strategic guidance in SaaS context. Defining business outcomes and optimizing onboarding processes.