Customer Success Analyst focusing on B2B solutions at Happy Gestão. Responsible for client journey, relationship management, and data analysis.
About the role
- Customer Success Manager at adjoe ensuring onboarding and success of new partners in the mobile ad tech space. Collaborating with sales and growth teams, providing support, and analyzing performance metrics.
Responsibilities
- Drive the onboarding, retention, and overall success of new partners
- Collaborate with the sales team and growth managers to guide new clients through technical requirements
- Provide hands-on support during onboarding via Slack and calls
- Offer proactive recommendations to optimize initial campaigns and platform usage
- Analyze KPIs related to partner performance and take corrective action as needed
- Assist teammates with day-to-day tasks
- Build and maintain strong relationships with partners through Slack, Skype, email, and calls
- Prepare reports and presentations for partners
- Collect and prioritize partner needs and communicate them internally, including technical troubleshooting
Requirements
- 1–3 years of experience in mobile user acquisition, success management, account management in ad tech, or a similar role
- Excellent ability to communicate and establish positive business relationships
- Familiarity with standard ad tech KPIs (CPI, CPM, CPC, ARPDAU, etc.)
- Strong verbal and written communication skills
- Fluent in English (additional languages are a plus)
- Strong analytical skills
- Proficiency with Google Suite (especially Sheets and Slides)
- Results- and revenue-oriented mindset
- Ability to thrive in a fast-paced environment
- Strong sense of ownership
Benefits
- Regular feedback and a development program to support your growth
- 30 vacation days
- 3 weeks of remote work per year
- Free access to on-site gym
- Mental health support through an Employee Assistance Program (EAP)
- Relocation bonus
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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