Key Account/Customer Success Manager enhancing client relationships and identification of upselling opportunities for a performance marketing agency. Collaborating across teams for integrated strategies and high satisfaction.
About the role
- Customer Success Associate at Prosperi responsible for customer technical support and satisfaction. Focusing on SharePoint and Project Online to enhance user experiences in a collaborative environment.
Responsibilities
- Serve as the customers' technical-operational point of contact, ensuring a positive and ongoing experience;
- Configure environments and provide full technical support to users;
- Install and maintain servers and systems with a focus on security and performance;
- Create and update technical documentation and custom reports;
- Conduct training, manage access controls, and propose system improvements;
- Monitor product usage, recommend upgrades, and ensure customer satisfaction;
- Provide functional and technical support for SharePoint, Project Online (PWA), and Power Platform, assisting with: access and permissions; navigation and information organization; and performing other related activities.
Requirements
- Bachelor's degree completed or in progress.
- Knowledge of SharePoint, Project Online, and/or Power Platform;
- Postgraduate degree or MBA in Information Technology, Customer Success, or related fields;
- Experience working in environments using agile methodologies;
- Knowledge of process documentation and knowledge base management;
- Basic understanding of Customer Success or client relationship management;
- Microsoft certifications.
Benefits
- Health insurance;
- Life insurance;
- Moodar: wellbeing platform offering online therapy and mental health content;
- Wellhub: discounted access to gyms and fitness activities;
- Meal allowance;
- Discounts at partner restaurants;
- Transportation voucher;
- Birthday day off plus a gift!
- Support for Microsoft certification to help you continue learning and specializing;
- Partnership with FAESA: exclusive discounts for undergraduate and postgraduate programs;
- Profit sharing (PRL);
- Employee referral program: refer talent and earn rewards.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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