Outbound Inside Sales Representative conducting proactive outreach for email marketing tools. Engaging with customers in North America to drive sales growth through effective communication and solutions.
About the role
- Senior Account Executive in Global Business Services Operations overseeing operational management for EMEA clients with a focus on service excellence and client relationship management.
Responsibilities
- Oversee the daily operational activities for regional EMEA clients.
- Manage smooth client onboarding in line with agreed implementation timelines.
- Support regular billing processes and resolve disputes or complaints effectively.
- Produce and distribute account information, management reports, and analytics.
- Build strong relationships through regular communication and exceptional client service.
- Collaborate with internal teams and escalate issues when required.
- Coordinate with Commercial teams on new client handovers and contract finalisation.
- Maintain deep knowledge of the operational, financial, and contractual aspects of your accounts.
Requirements
- Proven experience in a client-facing account management or service delivery role.
- Strong communication and relationship-building skills across diverse audiences.
- Excellent numeracy and computer literacy (MS Office proficiency required).
- Additional languages are an advantage.
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Work-life balance
- Employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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