CA
Capital.comClient Service Specialist, English
Client Service Specialist in a leading trading platform. Supporting clients at all levels through various communication channels with a focus on building trust and satisfaction.
About the role
- Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.
- Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
- Applies advanced problem solving skills, judgement, and experience to analyze information.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides individuals at assigned clients information related to BNY products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY services and offerings.
- Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY.
- Resolves complex or non-routine client issues or inquires, as needed.
- Uses in-depth knowledge of client issues and needs to contribute to business development efforts.
- Uses understanding of BNY products and services to best propose expanded offerings to clients for front office consideration.
- Leads and participates in internal activities and initiatives designed to improve the client experience.
- Helps develop process improvements.
- No direct reports.
- Provides guidance to less experienced team members.
- Supports multiple, complex client accounts.
Requirements
- Bachelors degree or the equivalent combination of education and experience is required.
- 5-7 years of total work experience preferred.
- Good knowledge of Asset Servicing products
- Experience in an operational area of foreign or domestic securities and/or client services preferred.
- Fluency in English and Japanese is essential.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.
- Generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
Job title
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Experience level
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Not specified
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CA
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