Sr. Client Service Associate managing client onboarding and support for Wealth Enhancement firm. Facilitating client experience and administrative tasks in a hybrid work environment.
About the role
- Senior Associate in Client Services managing major accounts for a top Canadian advertising agency. Building client relations and overseeing project management in a hybrid work environment.
Responsibilities
- Build and maintain strong relationships with client stakeholders across a franchise network, acting as a trusted advisor.
- Manage daily client communications, requests, and performance updates.
- Lead client status and reporting meetings with confidence.
- Collaborate with SMEs across performance and creative to deliver campaigns that meet lead generation and revenue goals.
- Own timelines, deliverables, and flawless project management from briefing through execution.
- Proactively identify opportunities to grow client business or improve outcomes.
- Mentor junior team members and provide support for their deliverables.
- Escalate challenges and work with leadership to resolve roadblocks quickly.
Requirements
- 4-6 years of client-facing experience in a digital media agency or media vendor environment.
- Strong communication and presentation skills, with the ability to lead client conversations.
- A relationship-builder who thrives on solving problems and delivering results.
- Solid understanding of digital media channels (Paid Search, Paid Social, Display, Video/Online Video, Programmatic); exposure to TV, Radio, or OOH a plus.
- Organized, detail-oriented, and proactive in managing projects and deadlines.
- A collaborative team player, eager to learn and grow.
Benefits
- Competitive compensation bands within a strong total compensation package.
- Top 1% benefits for similar-sized agencies: robust mental health coverage, major dental, health spending allowance, and more.
- Permanent hybrid model + 4.5-day work week for better work-life balance.
- Modern offices in Toronto and Ottawa with coffee, snacks, and wellness rooms.
- Clear career levels and review processes, designed with leading HR firm.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Associate in Client Service Management at BNY resolving complex client issues and ensuring service execution by collaborating with clients and internal teams.
Client Service Manager overseeing negotiations and implementation of national projects for retail clients. Ensuring high service levels and managing financial activities within organizational processes.
Tax Senior Manager within EisnerAmper overseeing client engagements in Private Client Services. Leading a high - performing team while engaging closely held businesses and individuals.
Tax Manager overseeing client engagements, reviewing complex returns, and mentoring staff at EisnerAmper in Private Client Services.
Tax Senior Manager for EisnerAmper overseeing tax planning and compliance for high net worth individuals. Supervising teams and engaging with clients for innovative tax solutions while fostering professional growth.
Junior Client Service Associate providing transition support in insurance brokerage. Assisting clients with account setup and paperwork during firm transition.
Client Service Manager responsible for service request management and advisor support in a growing financial platform. Leading a team to enhance service quality and operational efficiency.
Client Service Executive at Clearstream managing relationships with key global clients and onboarding new businesses. Responsibilities include enhancing processes and supporting client service targets.
Manager leading healthcare consulting projects across Southeast Asia for Deloitte. Focused on developing business models and digital solutions for clients in the life sciences sector.