Trust Client Services Specialist managing account openings and closings for clients in a financial institution. Providing guidance to relationship managers and ensuring compliance with regulations.
About the role
- Senior Associate in Client Services managing major accounts for a top Canadian advertising agency. Building client relations and overseeing project management in a hybrid work environment.
Responsibilities
- Build and maintain strong relationships with client stakeholders across a franchise network, acting as a trusted advisor.
- Manage daily client communications, requests, and performance updates.
- Lead client status and reporting meetings with confidence.
- Collaborate with SMEs across performance and creative to deliver campaigns that meet lead generation and revenue goals.
- Own timelines, deliverables, and flawless project management from briefing through execution.
- Proactively identify opportunities to grow client business or improve outcomes.
- Mentor junior team members and provide support for their deliverables.
- Escalate challenges and work with leadership to resolve roadblocks quickly.
Requirements
- 4-6 years of client-facing experience in a digital media agency or media vendor environment.
- Strong communication and presentation skills, with the ability to lead client conversations.
- A relationship-builder who thrives on solving problems and delivering results.
- Solid understanding of digital media channels (Paid Search, Paid Social, Display, Video/Online Video, Programmatic); exposure to TV, Radio, or OOH a plus.
- Organized, detail-oriented, and proactive in managing projects and deadlines.
- A collaborative team player, eager to learn and grow.
Benefits
- Competitive compensation bands within a strong total compensation package.
- Top 1% benefits for similar-sized agencies: robust mental health coverage, major dental, health spending allowance, and more.
- Permanent hybrid model + 4.5-day work week for better work-life balance.
- Modern offices in Toronto and Ottawa with coffee, snacks, and wellness rooms.
- Clear career levels and review processes, designed with leading HR firm.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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