About the role

  • Manage an international portfolio of high-value, multinational client accounts, including local, global and regional accounts.
  • Drive expansions and renewal conversations by building long-term relationships with senior HR and executive stakeholders, including C-level and procurement counterparts.
  • Be a subject matter expert and ambassador of Top Employers HR Certification and represent the organisation in the global and local HR community.
  • Proactively identify client needs, position the full value of the program, and support clients in quantifying and achieving measurable business outcomes.
  • Work closely with Client Success, Certification, Delivery, and global sales colleagues to ensure seamless experience and maximum client value.
  • Achieve growth targets for existing accounts through effective expansion, upselling, and renewals, meeting or exceeding global sales and revenue objectives.
  • Contribute to ongoing product, service, and survey development by sharing client feedback and HR market trends with internal teams.
  • Build and leverage a strong professional network by engaging with the worldwide HR decision-maker community.
  • Participate in regional and global sales team meetings and collaborate internationally to support business objectives.
  • Represent client interests internally to drive product innovation and excellence in delivery.

Requirements

  • Bachelor’s degree (or equivalent), with preference for advanced business, HR, or relevant studies.
  • 5-7+ years’ experience in international Account Management, preferably in HR or professional services with a focus on strategic/global accounts
  • Demonstrated expertise in value-based selling, consultative needs analysis, presenting to large/executive audiences, objection handling, and closing complex deals.
  • Strong negotiation skills at senior and global levels, including contract lifecycle, from proposal to long-term partnership.
  • Excellent communication skills: able to engage with executive stakeholders, deliver persuasive presentations, and communicate complex value propositions.
  • Fluency in English (written and spoken); additional languages are an advantage and foster international collaboration.
  • Willingness and ability to travel for client meetings, conferences, and company gatherings as required for a global portfolio.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Job title

Senior Account Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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