Senior Account Manager generating sustainable revenue growth for Top Employers Institute's HR programs. Managing high-value accounts and expanding client relationships in global HR settings.
Responsibilities
Manage an international portfolio of high-value, multinational client accounts, including local, global and regional accounts.
Drive expansions and renewal conversations by building long-term relationships with senior HR and executive stakeholders, including C-level and procurement counterparts.
Be a subject matter expert and ambassador of Top Employers HR Certification and represent the organisation in the global and local HR community.
Proactively identify client needs, position the full value of the program, and support clients in quantifying and achieving measurable business outcomes.
Work closely with Client Success, Certification, Delivery, and global sales colleagues to ensure seamless experience and maximum client value.
Achieve growth targets for existing accounts through effective expansion, upselling, and renewals, meeting or exceeding global sales and revenue objectives.
Contribute to ongoing product, service, and survey development by sharing client feedback and HR market trends with internal teams.
Build and leverage a strong professional network by engaging with the worldwide HR decision-maker community.
Participate in regional and global sales team meetings and collaborate internationally to support business objectives.
Represent client interests internally to drive product innovation and excellence in delivery.
Requirements
Bachelor’s degree (or equivalent), with preference for advanced business, HR, or relevant studies.
5-7+ years’ experience in international Account Management, preferably in HR or professional services with a focus on strategic/global accounts
Demonstrated expertise in value-based selling, consultative needs analysis, presenting to large/executive audiences, objection handling, and closing complex deals.
Strong negotiation skills at senior and global levels, including contract lifecycle, from proposal to long-term partnership.
Excellent communication skills: able to engage with executive stakeholders, deliver persuasive presentations, and communicate complex value propositions.
Fluency in English (written and spoken); additional languages are an advantage and foster international collaboration.
Willingness and ability to travel for client meetings, conferences, and company gatherings as required for a global portfolio.
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