Hybrid Senior Account Manager

at Born Social

• Job title: Senior Account Manager
• Job type: Full Time
• Experience level: Senior
• Salary: £43,000 - £48,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Account Manager leading delivery of social strategy and account operations for large clients at Born Social, a social-first creative agency.

Responsibilities

• Leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
• Leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team)
• Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates
• Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
• Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
• Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication
• Leadership: you’ll become a People Lead for an Account Manager helping to develop their Client Services skills
• Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture

Requirements

• You'll have three to five years of experience working in social media (agency-side preferable)
• Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
• Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must
• You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this
• Pride in your work: we treat our client's brands as our own and are meticulous about our approach
• Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
• Agency experience preferred

Benefits

• Hybrid working - 3 days in the office per week
• B-Corp certified
• Consistently recognised as one of the best places to work
• Inclusive and equal opportunities employer