AC
Arrow ComponentsAccount Manager
Account Manager leading account support team for customer relationships and NPI needs. Driving improvements across cross - functional projects and ensuring timely communication with key stakeholders.
About the role
- Leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development
- Leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team)
- Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates
- Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account
- Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight
- Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication
- Leadership: you’ll become a People Lead for an Account Manager helping to develop their Client Services skills
- Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture
Requirements
- You'll have three to five years of experience working in social media (agency-side preferable)
- Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
- Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must
- You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this
- Pride in your work: we treat our client's brands as our own and are meticulous about our approach
- Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there
- Agency experience preferred
Benefits
- Hybrid working - 3 days in the office per week
- B-Corp certified
- Consistently recognised as one of the best places to work
- Inclusive and equal opportunities employer
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
CO
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