Service Key Account Manager ensuring customer satisfaction and retention while managing automotive service relationships with stakeholders in Madrid. Engage key stakeholders to enhance service loyalty.
Responsibilities
Serve as single point of contact and proactive uptime advisor for fleets for Service
Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM
Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention
Requirements
Strong rapport‑builder, trusted partner for key stakeholders
Great collaborator across teams; confident negotiator
Quick to understand fleet needs and prioritize in real time
Solid understanding of automotive service/parts; technical background is a plus
Able to navigate internal workflows and familiar with tender processes
CRM savvy (ideally Salesforce), plus solid MS Office and strong English
Degree in Business or Technical field and strong relevant experience
Benefits
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability
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