Partnerships Executive supporting global airport experience network. Providing operational and administrative support to the Partnerships team.
About the role
- Account Manager at Ancora, helping clients with enrollment in educational programs and maintaining relationships. Managing communications with prospective students and ensuring admissions requirements are met.
Responsibilities
- Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
- Share industry related information with prospective students
- Weekly follow-ups with new students ensuring their positive transition to being an active student
- Contribute to team initiatives and outcomes
- Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
- Ensure all paperwork is completed accurately and in a timely manner
- Track graduate student outcomes (job placement + credential rates) and manage relationships with potential employers
- Attend weekly trainings, daily check outs, and other additional meetings facilitated by the Program Manager-EDU Partnerships and Director of EDU Partnerships
- Other duties as assigned
Requirements
- High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
- 1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience
- Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
- Strong presentation skills
- Ability to deliver consistent levels of energy and enthusiasm
- Thrives in an observation/coaching style environment
- Proactive problem solving skills
- Ability to handle frequent interruptions and work independently
- Competent in priority setting
- Ability to foster creativity
- Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications
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