Manage customer relationships across international digital campaigns, ensuring projects are delivered on time and to budget
Support, nurture, grow and retain key clients by identifying opportunities to maximise their success and increase retention and revenue for the agency
Cultivate strong client relationships and client satisfaction through effective digital strategies, proactive communication and accountable service delivery
Achieve account growth by proposing and pitching relevant services to clients to increase cross-service adoption
Lead by example to contribute to agency growth, identify training gaps, scope for innovation and facilitate knowledge-sharing
Represent the agency at industry events
Work in partnership with colleagues and clients in highly competitive industries and collaborate with the central Client Success function
Requirements
Experience in a client-facing role with a digital marketing agency
Clear examples of managing client relationships effectively, with integrity and delivering top class customer service as part of a collaborative team
Strong written and verbal communication skills
Case examples of successful pitching and/or upselling either individually or as a key part of a team
Familiarity with digital marketing channels, including Digital PR, SEO, Content and Paid Media
Experience working with clients across a variety of sectors
A strategic mindset with the ability to think creatively to solve problems and balance competing priorities
Strong analytical and problem-solving skills, with the ability to manage data, review and create client reports
Benefits
33 days annual leave
Birthday off work
Work abroad policy (up to 30 days per year)
Competitive pension scheme (matched up to 7%)
Company and upsell bonus schemes
Industry-leading Family Policies
Hybrid, flexible working
Life Assurance and private Bupa healthcare
Regular team socials, events, education sessions to bring the whole agency together, both in and outside of work
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