LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Take a consultative approach with customers to ensure solutions provided suit their unique business needs
- Build relationships with internal stakeholder to manage and optimize customer engagement and platform usage
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Project manage complex customer projects across a number of technical and non-technical domains
- Be proactive in identifying and solving client challenges
- Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
- Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
- Report weekly and monthly performance against KPIs, metrics and targets
- Ensure the best customer experience and on-boarding process for new customer
- Work closely with customer and technical support teams to develop best practices around client engagement
Requirements
- At least 5 years of experience managing complex technology sales to or account management of enterprise accounts
- Your experience in account management has included work with API’s
- You should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
- You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
- Your sales experience is in payments or fintech
- You have meaningful, collaborative relationships with all people that you work with, both internally and externally
- You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
- You want to build something great – you should be resilient, driven, creative, patient (and demanding!), adaptable and work well under pressure.
Benefits
- medical, dental, and vision insurance
- 401(k) plan
- short-term and long-term disability
- basic life insurance
- well-being benefits
- 20 paid days of vacation
- 12 paid days of company holidays
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
CL
Coca-Cola Canada Bottling LimitedValue Account Manager
Value Account Manager responsible for managing sales growth in assigned accounts at Coca - Cola Consolidated. Building customer relationships and executing commercial strategies to meet business objectives.
CL
Coca-Cola Canada Bottling LimitedAccount Manager Relief – Londonderry/Seacoast, NH Area
Account Manager Relief managing beverage orders for established distributors and retailers in NH. Working to grow profitability by analyzing customer needs and enhancing product displays and inventory levels.
CL
Coca-Cola Canada Bottling LimitedAccount Manager
Account Manager managing customer relationships and increasing business through sales at Liberty Coca - Cola. Responsible for executing sales calls and maintaining inventory in designated territory.
Supplier Partnership Specialist managing supplier marketing plans at Pets at Home. Collaborating with internal teams to negotiate, implement, and review marketing initiatives aligned with business goals.
SA
Sabiá AdministraçãoAccount Manager
Account Manager managing B2B relationships and supporting clients in the iGaming sector. Collaborating with internal teams to enhance client experiences and driving performance metrics.
TC
Trust ControlGerente de Contas III
Gerente de Contas Chave responsible for managing key client relationships at Trust Control. Focused on understanding client needs to foster long - term partnerships and business growth.
TC
Trust ControlAccount Manager III
Key Account Manager responsible for managing important client relationships and driving business success at Trust Control. Essential role in ensuring client satisfaction and identifying needs.
UF
US FoodsTerritory Manager
Territory Manager driving sales and customer relationships within the foodservice industry. Building relationships and executing sales strategies while ensuring customer satisfaction throughout assigned territories.
MM
Marsh McLennanAccount Manager, Business Insurance
Account Manager I providing knowledgeable service and support for business insurance clients. Collaborating with colleagues to meet service needs and maintain client data accuracy.