Account Manager/CSR managing new and renewal insurance accounts in a hybrid US role with flexible work options. Responsible for maintaining relationships with coworkers and carriers.
About the role
- Senior Account Manager handling enterprise-level clients and managing complex technology sales at Airwallex. Collaborating cross-functionally to deliver exceptional customer experiences and achieve sales targets.
Responsibilities
- Take a consultative approach with customers to ensure solutions provided suit their unique business needs
- Build relationships with internal stakeholder to manage and optimize customer engagement and platform usage
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
- Project manage complex customer projects across a number of technical and non-technical domains
- Be proactive in identifying and solving client challenges
- Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
- Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
- Report weekly and monthly performance against KPIs, metrics and targets
- Ensure the best customer experience and on-boarding process for new customer
- Work closely with customer and technical support teams to develop best practices around client engagement
Requirements
- At least 5 years of experience managing complex technology sales to or account management of enterprise accounts
- Your experience in account management has included work with API’s
- You should have exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
- You are success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets
- Your sales experience is in payments or fintech
- You have meaningful, collaborative relationships with all people that you work with, both internally and externally
- You are a problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
- You want to build something great – you should be resilient, driven, creative, patient (and demanding!), adaptable and work well under pressure.
Benefits
- medical, dental, and vision insurance
- 401(k) plan
- short-term and long-term disability
- basic life insurance
- well-being benefits
- 20 paid days of vacation
- 12 paid days of company holidays
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