Salesforce CPQ Business Analyst supporting IDEXX's global teams in optimizing Salesforce solutions. Collaborating with various departments to enhance user experience and business efficiency.
Responsibilities
Analyze business goals and processes to identify opportunities for CRM optimization.
Translate complex business requirements into clear, actionable user stories and solution designs.
Lead or support projects from discovery through impact analysis, delivery, collaborating with product owners, developers, trainers, and change leaders.
Evaluate and recommend improvements to existing Salesforce functionality and integrations.
Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout the project lifecycle.
Define functional and non-functional requirements based on the needs of the users and review requirements and feature designs with users to validate feature improvements and strategy.
Draft detailed requirements & user stories and partner with process improvement specialists on current and future state process mappings.
Perform detailed analysis on processes & systems leading with business stakeholder & user need.
Partner with the technology team on Agile ceremonies, developing solutions, and full execution.
Requirements
Experience with salesforce CPQ
Positivity, Curiosity, Adaptability and Patience
The courage to learn and try new things
Highly driven by innovation
Ability to translate business processes or concepts into technical requirements (and vice versa).
Ability to define functional and non-functional requirements based on the needs of the users.
Ability to manage and prioritize across multiple initiatives.
Ability to lead cross-functional teams in a matrix environment.
Ability to lead and influence without authority.
Salesforce CRM systems or business knowledge is significant plus.
Sales and CPQ Business knowledge is significant plus.
Bachelor’s degree, advanced degree in technology or business preferred.
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