Internship position in Sales at BAT focusing on Trade Marketing tasks and sales support in Venezuela. Supporting projects and activities in the Centro - Occidente region from Maracaibo.
About the role
- Salesforce Delivery Consultant helping improve customer satisfaction through project delivery and engagement strategies. Engaging with customers and managing solution consulting in a hybrid work model.
Responsibilities
- Work closely with the team of customer delivery professionals
- Develop and implement strategies to improve customer satisfaction and loyalty
- Resolve complex customer issues and escalations
- Collaborate with cross-functional teams to drive process improvements
- Analyse customer data and trends to identify areas for improvement
Requirements
- **Technical Skills** - 3+ years of proven experience in an analytical or business/quality systems environment, familiarity with writing user stories and capturing them in tools - **mandatory**,Agile accelerator, Jira, Excel, familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server - is a **plus**
- **Salesforce Experience & Certification** - 2+ years hands-on Salesforce Admin experience, including creating workflows and reports/dashboards - **mandatory**, Salesforce certifications and Trackwise experience - is a **plus **
- **Soft Skills** - excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
- **Language Skills **-** **fluent **English** - mandatory, **German **or **French **- nice to have
- **Education **- Bachelor’s degree in Business, Computer Science, Data Analysis, Engineering, or related field
- Must be willing to **travel 25%**
Benefits
- State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
- Fruits bowls and sports activities to support your health and well-being
- Daily paid break - 30 mins and flexible working hours
- 3 + 2 hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
- Generali Insurance (Accident Insurance)
- Referrals bonuses for all open jobs and recognition programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms supporting development opportunities
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Frequent Employee Engagement activities supporting inclusive and diverse work environment
- Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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