Salesforce Analyst in Brazil managing Service, Sales and Marketing Cloud configurations and optimizations. Collaborating with global teams for best practices and upgrades.
Responsibilities
Administer and configure Salesforce instances (Service Cloud, Sales Cloud and Marketing Cloud);
Support business areas in defining and optimizing processes within the platform;
Execute tests, make adjustments and implement improvements to flows, automations and integrations;
Support implementation and enhancement projects for new modules and features;
Prepare basic functional and technical documentation;
Collaborate with global teams, vendors and internal users.
Requirements
Prior experience with Salesforce (minimum 2 years);
General knowledge of Service Cloud, Marketing Cloud and Sales Cloud modules;
Ability to interpret functional and technical requirements;
English for communication with international teams;
Strong communication skills, organized and collaborative attitude.
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