HI
HillenbrandSenior Engineer – Extrusion Sales
Key Account Manager generating business for Extrusion machinery at Milacron in New Delhi, India. Responsible for building customer relationships and developing new business opportunities.
About the role
- Lead, coach, and inspire a team of three Internal Sales Managers to meet KPIs and deliver outstanding service
- Conduct regular 1:1s and team meetings to support development and performance
- Collaborate with the Business Manager to identify and implement process improvements
- Manage team workload and priorities to ensure effective support for field sales
- Serve as the primary escalation point for complex internal sales queries
- Partner with Account Managers to support client onboarding, share account insights, and manage pipeline activity
- Continuously improve internal sales processes to enhance efficiency and customer experience
- Oversee the inbox for Tier 2 accounts, distribute tasks across the team and personally manage key account activities
- Handle quoting, cost comparisons, relationship nurturing, and identify upselling and growth opportunities within assigned accounts
- Align closely with field sales to ensure strategic consistency and responsiveness to client needs
- Monitor and report on team performance, customer service metrics, and sales support activities and provide actionable insights and recommendations to senior leadership
Requirements
- Proven experience in sales support or account management
- Proven management and/or team leadership exposure
- Experience in a similar role previously, ideally within the care sector
- Strong leadership and coaching capabilities with a track record of team development
- Excellent organisational skills and attention to detail
- Effective communicator with strong interpersonal skills across phone, email, and Teams
- Proactive problem-solver with a customer-first mindset
- Proficient in CRM systems (e.g., NetSuite) and Microsoft Office Suite
- Personable and able to easily build rapport with colleagues from various departments
- Ability to handle conflict professionally and in a calm manner
- Willingness to learn and develop new skills and adapt to varying environments
Benefits
- Competitive salary
- 33 days holiday inclusive of bank and public holidays
- Eligible for inclusion in a discretionary bonus scheme
- Auto-enrolment into our pension scheme
- Death in Service benefit
- Access to Medicash scheme that provides cash back towards everyday healthcare bills
- Wide range of other wellbeing benefits including access to an employee assistance program
- Hybrid working (office in Castleford / Normanton, Wakefield)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
PA
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