Working Student in Customer Service and Sales at a dynamic telecommunications company providing support to clients like Deutsche Telekom and Vodafone. Engage in multi - channel communication and customer satisfaction.
About the role
- Sales Support Manager leading the back-office sales team for Wavin in Northern Europe. Responsible for supporting external sales and managing CRM for sales strategy execution.
Responsibilities
- Responsible for managing and leading the back-office sales team in supporting the external sales teams and management for continued sales growth
- Identifying and implementing new ways of working to support and improve sales team effectiveness
- Manage and execute the SAMBA and Upstream Sales strategy through Northern Europe Territory
- Manage, maintain and improve the CRM for Northern Europe
- Positive engagement towards Health and Safety following all guidelines
- People leadership of a team of 2 Project Coordinators and 1 commercial report writer
- Management of the administration of opportunities within the CRM system to agreed criteria and KPIs
- Management and execution of Sales Excellence for Northern Europe
- Management and execution of CRM for Northern Europe
- Management of execution of Sales Strategy for Northern Europe
- Provide reporting for senior management
- Lead continual improvement plans for the function working closely with the Territory CRM Manager
- Perform won/loss analysis and lead win rate/win value improvement plans with regional managers
- Embrace, adhere and embed the SAMBA methodology
- Co-ordinate all SAMBA related administration and OC improvement plans
- Auditing of opportunity wins in-line with agreed criteria
- Ensure all reports/administration are factual, accurate and delivered on time
- Communicate regularly and widely at every level
- Conduct all activities compliant to legal, regulatory and company requirements
- Successfully manage all budgets within the role’s remit
- Other reasonable duties as assigned by line management
Requirements
- Experience of working in a leadership role in the building products and construction industry
- Demonstrable experience and detailed knowledge of core sales processes
- Demonstrable success of improving opportunity win rates
- CRM and Project Management proficiency
- Experience at operating within a highly driven Health and Safety environment
- Highly committed to and focused on accident prevention and incident reporting
- Some building products or construction industry experience
- Demonstrable results and a high achiever in a multi-national business or brand/market leader
- Excellent training, coaching and people management credentials
- Possesses sound strategic understanding and ability to make tactical decisions
- IT Literate in Microsoft packages, CRM Dynamics and SAMBA frameworks
- Demonstrates strong organisational and planning skills
- Excellent numerical, analytical and verbal reasoning skills
- Customer focused and market orientated with sound commercial awareness
- Develops and shares effective contacts, networks and partnerships
- Exercises confidentiality and discretion, where required
- Ability to deal with ambiguity
Benefits
- Competitive compensation and benefit package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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