Working Student in Customer Service and Sales at a dynamic telecommunications company providing support to clients like Deutsche Telekom and Vodafone. Engage in multi - channel communication and customer satisfaction.
About the role
- Customer service representative for Deutsche Telekom and Vodafone inquiries in Aachen. Providing support and multichannel communication while ensuring customer satisfaction.
Responsibilities
- Customer care and communication: First point of contact for existing customers of Deutsche Telekom and Vodafone
- Advice & support: Answer questions, resolve issues and delight customers — transparent, always service-oriented, and with an eye for sales opportunities
- Value-added sales: Whether through contract optimization or closing new contracts — you provide sustainable, pressure-free advice with the goal of creating long-term customer satisfaction
- Multichannel communication: Whether via chat, email or phone — you impress with professionalism, friendliness and clear communication
Requirements
- Strong communication skills, empathy & helpfulness: You identify what customers need and find tailored solutions
- Reliability & self-organization: You keep track and work dependably even in stressful situations
- Language skills: Very good German language skills, both spoken and written, are essential for this role
- Experience: Not required — motivation counts!
Benefits
- Secure position in a growing company with a permanent (open-ended) contract
- Pleasant working environment with team spirit, a relaxed atmosphere and a positive mood
- Comprehensive onboarding: Structured, paid training to ensure you start well prepared
- Attractive compensation: €2,410 base salary (full-time) plus performance-related bonus and unlimited sales commission — your effort pays off
- Hybrid working after the probationary period for greater flexibility
- Attractive perks such as a subsidy for the Deutschlandticket (Germany public transport pass), employee discounts, snacks & drinks, and much more!
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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