Project & Retail Sales Manager at Occhio, leading Swiss market presence for design lighting products. Engaging clients and managing regional sales strategies.
About the role
- Working Student in Customer Service and Sales at a dynamic telecommunications company providing support to clients like Deutsche Telekom and Vodafone. Engage in multi-channel communication and customer satisfaction.
Responsibilities
- Customer support and communication: First point of contact for existing customers of Deutsche Telekom and Vodafone
- Advisory & support: Answer questions, resolve issues and delight customers — transparently, always service-oriented and with an eye for sales opportunities
- Value-driven sales: Whether through contract optimization or closing new contracts, you provide sustainable, pressure-free advice aimed at achieving long-term customer satisfaction
- Multichannel communication: Whether via chat, e-mail or phone — you communicate professionally, friendly and clearly
Requirements
- Student: You are an enrolled student and can support us for at least 12 hours per week
- Communication talent, empathy & helpfulness: You recognize what customers need and find tailored solutions
- Reliability & self-organization: You keep track even in stressful situations and work dependably
- Language skills: Very good German skills, both spoken and written, are essential for this position
- Experience not required — motivation counts!
Benefits
- Attractive pay: On average €14.50–€15.00 including a performance-related bonus, plus uncapped sales commission
- Secure position in a growing company with a permanent contract
- Pleasant working environment with team spirit, a relaxed atmosphere and a positive vibe
- Comprehensive onboarding: Structured, paid training so you start well prepared
- Room to shape your role through personal responsibility, flat hierarchies and short decision-making processes
- Hybrid work after the probationary period for increased flexibility
- Attractive benefits such as a subsidy for the Deutschlandticket (public transport pass), employee discounts, snacks & drinks and much more!
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Customer service representative for Deutsche Telekom and Vodafone inquiries in Aachen. Providing support and multichannel communication while ensuring customer satisfaction.
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