Contact Us

Hybrid Sales Retention Account Associate

at WM
Visit WM websiteVisit WM LinkedIn

Posted last week

Apply now

About the role

  • Support and retain clients in the Gulf Coast area in a hybrid work situation.
  • Split time between inbound and outbound calls to resolve customer issues.
  • Become a retention expert focusing on customer relationships and service agreements.
  • Implement retention strategies and negotiate contracts with customers.
  • Handle customer escalations in collaboration with the Inside Sales Manager.
  • Utilize sales productivity tools and maintain accurate reports.

Requirements

  • Education: High School Diploma or GED (accredited).
  • Experience: One (1) year of business-to-business account management experience at a proficient level.
  • Ability to effectively convert customer cancellation requests into long term relationships.
  • Ability to effectively build relationships across a wide variety of business types.
  • Ability to multi-task and perform computer duties across multiple screens while on phone with customers.
  • Proficient in time management and in computer skills – Word, Excel, Power Point, etc.
  • Positive attitude that enjoys assisting and providing solutions to others.
  • High impact communication in written and verbal manner.
  • Ability to adapt to change and manage multiple priorities.
  • Ability to negotiate effectively.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short and Long Term Disability
  • Employee Stock Purchase Program (ESPP)
  • 401K (4.5% with NO vesting period)
  • Vacation and sick time
  • Financial assistance for continuing your education

Job title

Sales Retention Account Associate

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

HybridTupeloUnited States

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job

Similar roles

Browse all Sales jobs
StrykerRegional Sales Manager – Extremities

Regional Sales Manager for Stryker Extremities directing sales activities and shaping a high - performing sales team in Canada. Collaborating with leadership to maximize market share and growth opportunities while managing personnel and strategies.

Hybrid Role
TorontoCanadaSales
PandoraSales Assistant, Part Time

Sales Assistant for part - time retail position handling customer service at Pandora store in Luxembourg. Engaging with customers and promoting high - quality jewelry products.

Onsite Role
LuxemburgLuxembourgSales
TeltonikaSales Manager – Telematics

Sales Manager for Teltonika specializing in telematics solutions and B2B sales. Responsible for client engagement, market research, and sales goals in Singapore.

Onsite Role
SingaporeSingaporeSales
The Hershey CompanySenior Sales Officer

Senior Sales Officer responsible for achieving sales targets and ensuring product visibility. Engaging and managing relations with channel partners and retailers in the FMCG sector.

Onsite Role
TrichyIndiaSales
LRQASales Specialist

Sales Specialist driving lead conversions from marketing leads to sales opportunities. Collaborating with team to maximize sales value and ensure targets are met through effective management of the sales pipeline.

Onsite Role
Lusail CityQatarSales
LRQASenior Sales Specialist

Strategic Account Manager developing relationships and new business opportunities for assurance services. Managing key accounts to drive revenue growth and strategic relationships across various sectors.

Onsite Role
Al KhobarSaudi ArabiaSales
LRQASales Specialist

Sales Specialist driving lead conversions and maximizing sales value through client management. Building pipeline of sales opportunities and managing sales processes effectively.

Onsite Role
Saudi ArabiaSales
regiocom SESales Coach

Sales Coach responsible for training customer advisors in sales skills at a leading telecommunications company. Focused on continuous improvement and individual development within an international team.

Onsite Role
SerresGreeceSales