Hybrid Sales Retention Account Associate

at WM

• Job title: Sales Retention Account Associate
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Tupelo, United States

About the role

• Retention expert handling Gulf Coast area accounts for the waste management leader. Aiming to resolve customer issues and negotiate service agreements proactively.

Responsibilities

• Support and retain clients in the Gulf Coast area in a hybrid work situation.
• Split time between inbound and outbound calls to resolve customer issues.
• Become a retention expert focusing on customer relationships and service agreements.
• Implement retention strategies and negotiate contracts with customers.
• Handle customer escalations in collaboration with the Inside Sales Manager.
• Utilize sales productivity tools and maintain accurate reports.

Requirements

• Education: High School Diploma or GED (accredited).
• Experience: One (1) year of business-to-business account management experience at a proficient level.
• Ability to effectively convert customer cancellation requests into long term relationships.
• Ability to effectively build relationships across a wide variety of business types.
• Ability to multi-task and perform computer duties across multiple screens while on phone with customers.
• Proficient in time management and in computer skills – Word, Excel, Power Point, etc.
• Positive attitude that enjoys assisting and providing solutions to others.
• High impact communication in written and verbal manner.
• Ability to adapt to change and manage multiple priorities.
• Ability to negotiate effectively.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Employee Stock Purchase Program (ESPP)
• 401K (4.5% with NO vesting period)
• Vacation and sick time
• Financial assistance for continuing your education