Customer Service Team Leader coordinating a large post - sales support team at BT Group. Responsible for delivering key performance metrics in a service center environment.
About the role
- Sales Manager guiding outbound efforts in B2B sales for Voxel's AI-powered safety platform. Leading and developing a team, optimizing processes, and achieving high performance.
Responsibilities
- Lead from the Front – Prospect alongside your team to model best practices and set the pace for outbound activity.
- Drive Pipeline Growth – Ensure the team consistently delivers high-quality meetings and opportunities for Account Executives.
- Establish KPIs – Create clear, data-driven performance metrics (activity levels, conversion rates, pipeline goals) and manage to them rigorously.
- Coach & Develop – Provide ongoing 1:1 coaching, call reviews, and training to uplevel performance.
- Enforce Accountability – Foster a results-driven culture with transparency on metrics and outcomes.
- Optimize Playbooks – Continuously refine outreach strategies, messaging, and cadences to improve conversion rates.
- Hire & Scale – Recruit and onboard top BDR talent as the team expands.
- Cross-Team Collaboration – Partner closely with Marketing and Sales leadership to align pipeline strategy with revenue objectives.
Requirements
- 5+ years of experience in BDR/SDR or Inside Sales, with proven outbound success.
- 2+ years of sales leadership/management experience, leading BDR/SDR teams.
- Deep understanding of outbound pipeline generation and inside sales metrics.
- Strong background in SaaS or Hardware sales (B2B).
- Proven success creating and managing KPI frameworks for sales teams.
- Hands-on experience with CRM and sales engagement tools (Salesforce, Outreach, ZoomInfo).
- Track record of driving teams to consistently hit and exceed targets.
- A high-energy, competitive leader who is motivated by results and mission-driven impact.
Benefits
- Extensive / Generous health, dental, and vision insurance.
- Highly competitive paid parental leave and support system.
- Ownership in the business through an Equity Incentive Plan.
- Generous paid time off and / or flexible work arrangements.
- Daily meals in-office, vibrant company events, team-building.
- 401K retirement plan, HSA / FSA options, pre-tax Commuter Card.
Job title
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