Hybrid Sales Consultant – Reservation Closer

Posted 2 months ago

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About the role

  • Sales Consultant closing luxury rental reservations at Cloud9 using AI-driven execution for operational efficiency and customer satisfaction.

Responsibilities

  • Crush response time: Drive median first-response from 23:00 → ≤2:00 by Week 3.
  • Lift conversion: Hold ≥70% conversion on qualified inbound inquiries by Day 60.
  • Recover leakage: Win back 20+ percentage points of qualified revenue currently lost to slow replies by Quarter 1.
  • Personalize at scale: Deploy AI-assisted offers/scripts to boost quote-to-book rate +15% within 30 days.
  • Outbound pounces: Run proactive follow-ups on high-intent leads to cut abandonment by 40% in 60 days.
  • A/B offers: Test price/packaging/urgency angles to raise ADR-adjusted conversion without discount addiction.
  • Escalate with judgment: Step in as human closer when bots stall—salvage ≥30% of AI-stuck threads.
  • Pipeline hygiene: Keep CRM fields 100% accurate; no ghost leads, no stale statuses. Zero tolerance for slippage.
  • Scoreboard clarity: Publish your daily SLA, qualified conversion, recovered revenue, and pipeline—impossible to hide.
  • Prompt engineering: Improve assistant prompts weekly; reduce bot handoff rate −25% by Day 45.

Requirements

  • 2–5 years in high-velocity inbound sales/reservations or similar (travel, hospitality, SaaS, contact-center sales)
  • Flawless English (near-native) in voice and writing. Zero grammar mistakes.
  • Proof of impact: Bring before/after KPIs you personally moved (response time, conversion, revenue).
  • AI-native: Prompt engineering, CRM+inbox automation, and A/B testing literacy.
  • Speed discipline: Comfort operating under strict SLAs and real-time dashboards.
  • Owner mindset: You track, report, and fix—without hand-holding.
  • Interview warning: You will walk us step-by-step through how you moved a KPI in your last role. If you can’t, you don’t pass.

Benefits

  • Hybrid flexibility (3 office / 2 remote)
  • PTO
  • Ongoing AI tooling

Job title

Sales Consultant – Reservation Closer

Job type

Experience level

JuniorMid level

Salary

COP 8,000,000 per month

Degree requirement

Bachelor's Degree

Location requirements

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