AG
ACA GroupOperations & Analytics Associate
Operations and Analytics Associate responsible for workflow management and support for ACA’s Managed Service Division. Tracking client deliverables and project scheduling in a team environment.
About the role
- Provide administrative and operational support across sales operations, sales support, and channel operations.
- Maintain CRM records (SFDC/Clari), ensuring data accuracy for pipeline and forecasting.
- Prepare standard reports and dashboards for leadership.
- Assist with quarter-end processes, backlog tracking, and exception handling.
- Generate quotes, configurations, and discount approval requests.
- Support deal registration and coordinate with partners on submissions.
- Help run sales campaigns/promotions and update progress in CRM.
- Track and follow up on partner/customer requests to ensure timely responses.
- Collect and organize POS, backlog, and inventory reports from distributors.
- Log and track E2Open exceptions and breakage reports.
- Support channel incentive/rebate program documentation.
- Consolidate channel data for weekly/monthly reporting.
Requirements
- Bachelor’s degree or diploma in Business, Administration, or related field.
- 2+ years in sales support, admin, or operations roles.
- Proficiency in Excel, PowerPoint, and CRM tools (Salesforce preferred).
- Strong organizational and follow-up skills.
- Ability to multitask, work across teams, and handle time-sensitive requests.
Benefits
- Inclusion is one of our core values
- Commitment to fostering an inclusive workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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