Hybrid Retail Media Account Director

at Croud

• Job title: Retail Media Account Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Retail Media Account Director at Croud leading client relationships and mentoring teams. Overseeing Retail Media activities and driving commercial success in a hybrid work environment.

Responsibilities

• The Retail Media Account Director is a senior leadership role responsible for a dedicated team and a portfolio of key client accounts.
• You will act as a senior strategic lead, developing strong client relationships and ensuring the successful delivery of all Retail Media activity.
• This role is pivotal in bridging senior leadership with the delivery team, requiring a strong commercial focus and the ability to manage client P&Ls effectively.
• A significant part of this position involves leading and mentoring a team of Senior Managers, Managers, and Executives, ensuring their professional development and managing resource allocation.
• You will be a key figure in the Retail Media Management Team, responsible for upholding standards, improving processes, and driving the department's proposition forward.
• You will work with the Client Leadership team to provide senior leadership and strategic guidance across your client portfolio.
• You will develop and maintain strong, senior-level relationships across your client base, acting as a trusted advisor.
• You will share knowledge, new partners, and industry developments with your key clients, establishing yourself as an industry thought leader.
• You will identify and develop opportunities to grow revenue from key clients, whether through increased investment or additional services.
• You will lead the delivery of Retail Media services in your team, ensuring a high quality of work that adheres to best practices - spanning many platforms and retailers including Amazon, Walmart, Target, Tesco, Sainsburys, Ulta, Boots, Carrefour, and more.
• You will ensure all client revenues and P&L follow due process, maintaining ownership of the commercial performance of your team.
• You will maintain commercial awareness of your team and clients with a focus on costs and revenue to ensure profitable delivery.
• You will be responsible for ensuring effective cross-channel workflows are implemented and followed.
• You will be at the forefront of Retail Media and related adtech/martech by keeping up to date with industry news and new technologies.
• You will contribute to the development of Croud’s Retail Media proposition, helping to shape our service offering.
• You will input effectively into the Retail Media Management Team, helping to maintain standards and streamline delivery across the department.
• You will autonomously identify opportunities, generate ideas, and formulate strategies to advance the department.
• You will manage your direct reports, including their ongoing development and training needs.
• You will co-ordinate and delegate work amongst your team to ensure tasks are allocated effectively based on skills and resources.
• You will effectively distribute your and your team's time across all aspects of Retail Media activity, from implementation to strategy.
• You will act as a motivator and leader, fostering a positive and high-performing team culture.

Requirements

• Degree-level education or equivalent relevant work experience.
• Demonstrable in-depth experience in Retail Media or Marketplace roles within a digital organisation.
• Proven experience managing Retail Media campaigns.
• Strong track record of delivering marketplace and retail media performance in competitive markets.
• Proven experience managing client relationships, expectations, and cross-channel activities.
• Experience in line management, including mentoring, motivating, and developing team members.
• Expert knowledge of current Marketplace and Retail Media best practices, tools, and strategies.
• Advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint.
• Strong mathematical and analytical skills; comfortable manipulating and interpreting large datasets.
• Proven ability to derive insights from data and translate them into actionable strategies.
• Strategic thinker with the ability to plan effectively, drive performance, and deliver profitable growth.
• Commercially minded with experience in budget management and financial accountability.
• Demonstrated ability to identify opportunities, innovate, and stay ahead of industry trends.
• Strong understanding of wider digital marketing channels and cross-channel strategy integration.
• Strong leadership skills with experience managing direct reports and leading teams to meet deadlines.
• Collaborative team player who thrives in a fast-moving, cross-functional environment.
• Demonstrated ability to balance multiple priorities, projects, and client demands.
• Excellent communication, presentation, and negotiation skills.
• Highly organised with exceptional attention to detail and project management ability.
• Proactive, self-motivated, and able to work autonomously to generate ideas and deliver results.
• Innovative mindset with a continuous drive for improvement and excellence.

Benefits

• Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.
• Croud offers a clear path to progression for all members of staff.
• We are committed to offering development opportunities alongside a support system of regular performance reviews.
• 25 days holiday per year with the option to purchase an additional 5 days
• Discretionary annual performance based incentive
• Sales Commission
• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• Recruitment Referral Bonus
• Health & Wellbeing Contribution
• Ride to Work Scheme
• Railcard & Season Ticket Loan
• Home Office Equipment (chair and screen)
• Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
• Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
• Life Assurance & Income Protection
• Medical Cash Plan
• Pension
• Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
• Peer Recognition: Through our “Bonusly” program
• Team Off-Sites & Social Events
• Year-round Holiday Celebrations
• Flexible Working Options
• A Day to Make a Difference
• Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).