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Hybrid Retail Media Account Director

at Croud
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Posted 3 weeks ago

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About the role

  • The Retail Media Account Director is a senior leadership role responsible for a dedicated team and a portfolio of key client accounts.
  • You will act as a senior strategic lead, developing strong client relationships and ensuring the successful delivery of all Retail Media activity.
  • This role is pivotal in bridging senior leadership with the delivery team, requiring a strong commercial focus and the ability to manage client P&Ls effectively.
  • A significant part of this position involves leading and mentoring a team of Senior Managers, Managers, and Executives, ensuring their professional development and managing resource allocation.
  • You will be a key figure in the Retail Media Management Team, responsible for upholding standards, improving processes, and driving the department's proposition forward.
  • You will work with the Client Leadership team to provide senior leadership and strategic guidance across your client portfolio.
  • You will develop and maintain strong, senior-level relationships across your client base, acting as a trusted advisor.
  • You will share knowledge, new partners, and industry developments with your key clients, establishing yourself as an industry thought leader.
  • You will identify and develop opportunities to grow revenue from key clients, whether through increased investment or additional services.
  • You will lead the delivery of Retail Media services in your team, ensuring a high quality of work that adheres to best practices - spanning many platforms and retailers including Amazon, Walmart, Target, Tesco, Sainsburys, Ulta, Boots, Carrefour, and more.
  • You will ensure all client revenues and P&L follow due process, maintaining ownership of the commercial performance of your team.
  • You will maintain commercial awareness of your team and clients with a focus on costs and revenue to ensure profitable delivery.
  • You will be responsible for ensuring effective cross-channel workflows are implemented and followed.
  • You will be at the forefront of Retail Media and related adtech/martech by keeping up to date with industry news and new technologies.
  • You will contribute to the development of Croud’s Retail Media proposition, helping to shape our service offering.
  • You will input effectively into the Retail Media Management Team, helping to maintain standards and streamline delivery across the department.
  • You will autonomously identify opportunities, generate ideas, and formulate strategies to advance the department.
  • You will manage your direct reports, including their ongoing development and training needs.
  • You will co-ordinate and delegate work amongst your team to ensure tasks are allocated effectively based on skills and resources.
  • You will effectively distribute your and your team's time across all aspects of Retail Media activity, from implementation to strategy.
  • You will act as a motivator and leader, fostering a positive and high-performing team culture.

Requirements

  • Degree-level education or equivalent relevant work experience.
  • Demonstrable in-depth experience in Retail Media or Marketplace roles within a digital organisation.
  • Proven experience managing Retail Media campaigns.
  • Strong track record of delivering marketplace and retail media performance in competitive markets.
  • Proven experience managing client relationships, expectations, and cross-channel activities.
  • Experience in line management, including mentoring, motivating, and developing team members.
  • Expert knowledge of current Marketplace and Retail Media best practices, tools, and strategies.
  • Advanced Microsoft Office skills, particularly Excel, Word, and PowerPoint.
  • Strong mathematical and analytical skills; comfortable manipulating and interpreting large datasets.
  • Proven ability to derive insights from data and translate them into actionable strategies.
  • Strategic thinker with the ability to plan effectively, drive performance, and deliver profitable growth.
  • Commercially minded with experience in budget management and financial accountability.
  • Demonstrated ability to identify opportunities, innovate, and stay ahead of industry trends.
  • Strong understanding of wider digital marketing channels and cross-channel strategy integration.
  • Strong leadership skills with experience managing direct reports and leading teams to meet deadlines.
  • Collaborative team player who thrives in a fast-moving, cross-functional environment.
  • Demonstrated ability to balance multiple priorities, projects, and client demands.
  • Excellent communication, presentation, and negotiation skills.
  • Highly organised with exceptional attention to detail and project management ability.
  • Proactive, self-motivated, and able to work autonomously to generate ideas and deliver results.
  • Innovative mindset with a continuous drive for improvement and excellence.

Benefits

  • Croud operates a hybrid working model with a minimum of 3 days a week based in our London office and the remaining days from home if you wish.
  • Croud offers a clear path to progression for all members of staff.
  • We are committed to offering development opportunities alongside a support system of regular performance reviews.
  • 25 days holiday per year with the option to purchase an additional 5 days
  • Discretionary annual performance based incentive
  • Sales Commission
  • Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
  • Recruitment Referral Bonus
  • Health & Wellbeing Contribution
  • Ride to Work Scheme
  • Railcard & Season Ticket Loan
  • Home Office Equipment (chair and screen)
  • Office Perks: Free fruit, breakfast cereals, lunches twice a week, snacks, and tea/coffee
  • Enhanced Family Leave: Including primary and secondary family leave, extended parental leave, and shared family leave.
  • Life Assurance & Income Protection
  • Medical Cash Plan
  • Pension
  • Learning & Development: Access to Croud Campus, curated third-party learning platforms, and an IPA Membership with subsidised training and events
  • Peer Recognition: Through our “Bonusly” program
  • Team Off-Sites & Social Events
  • Year-round Holiday Celebrations
  • Flexible Working Options
  • A Day to Make a Difference
  • Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).

Job title

Retail Media Account Director

Job type

Full Time

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridLondonUnited Kingdom

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