Hybrid Renewals Manager, Japanese Speaker

Posted last month

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About the role

  • Oversee the end-to-end renewal process for contracts within assigned territory
  • Lead internal renewals process by building account strategies, managing timelines, and preparing pricing proposals
  • Own internal quoting and Order Form process, ensuring agreements are structured correctly and signed on time
  • Collaborate with Sales, Customer Success, and other teams to identify risks and growth opportunities
  • Build and maintain reports tracking renewal revenue, bookings, retention rates, and customer health
  • Lead regional forecast calls and provide visibility into key renewals, risks, and opportunities
  • Own churn reporting, analyze contraction and growth trends, and communicate insights to stakeholders
  • Support Sales with process guidance, complex deal structures, and CRM data accuracy, driving system enhancements and best practices

Requirements

  • Background in Sales, Operations or Customer Success
  • Very organised and detail orientated, with strong accountability
  • Strong analytical skills and commercially aware
  • Ability to build strong interpersonal relationships and confidence to coordinate internal stakeholders
  • Desire to learn and develop skills focused on renewal objectives
  • Experience working with Salesforce CRM
  • Japanese speaker

Benefits

  • Hybrid ways of working
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services including fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Job title

Renewals Manager, Japanese Speaker

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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