Ex - Retail Partnerships Coordinator managing retail partnerships in Switzerland for consumer activations. Collaborating with third - party agencies to enhance consumer engagement.
About the role
- Renewal Account Manager managing client renewals globally for Progress' Digital Experience division. Responsible for ensuring customer objectives are met and identifying growth opportunities.
Responsibilities
- Work on different renewal-oriented projects globally.
- Make sure customer communication is handled in a timely and appropriate manner within the SLA.
- Maintain an accurate record of all sales opportunities and interactions throughout the sales cycle within the CRM (SFDC).
- Liaise with internal teams for a successful order processing, e.g. Customer advocates, Finance, Legal.
- Work with engineers and the product teams to address customers’ technical challenges.
- Learn something new about our technology, competitive landscape, positioning.
- Converse with customers around project lengths and their plans with the tooling with the aim of securing a renewal or even a multiple years renewal upfront.
- Reach out to customers who didn’t renew their maintenance and support and discussed opportunities for them to renew.
- Apply our Sandler Sales methodology techniques throughout all your conversations.
Requirements
- Proficiency in English and Spanish; any other European language is a plus.
- Sales experience with a track record of exceeding goals, preferably software renewals.
- Tech-savvy.
- Strong attention to detail and ability to prioritize your time.
- Excellent verbal and written communication skills.
Benefits
- Generous remuneration package.
- Employee Stock Purchase Plan Enrollment.
- 30 days paid annual vacation.
- An extra day off for your birthday.
- 2 additional days off for volunteering.
- Premium healthcare and dental care coverage.
- Additional pension insurance.
- Well-equipped gym on-site with CrossFit equipment and a climbing wall.
- Co-funded Multisport card.
- Daycare Center for your little ones onsite.
- Flexible working hours.
- Free underground parking with a designated space for bikes, motorbikes and electric scooters.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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