Regulatory Compliance Manager responsible for building compliance strategy at Shieldpay. Overseeing FCA, GDPR, and ISO compliance within the organization.
Responsibilities
Support the Director of Compliance in ensuring that an effective compliance framework is embedded across the firm to ensure we meet our legal and regulatory obligations
Ongoing oversight of the Consumer Duty obligations across the firm, ensuring that all products, services, and customer journeys meet the FCA’s four outcomes
Lead on Compliance projects and roadmaps, and work across the firm to coordinate, prioritise and ensure delivery of these plans
Ensure adequate Compliance advisory and support is provided early on in key business projects and development
Ensure the firm is delivering good customer outcomes and work with Product teams to implement new ideas and best practice from the broader industry
Drive improvements and updates in Compliance Policies and operational procedures. Work across functional areas wider to ensure buy-in is obtained in embedding the compliance framework
Provide challenge and advice to the Director of Compliance as well as the wider business on compliance matters including, but not limited to, payment regulations, financial promotions, product design and development, complaints, treating customers fairly, conduct and operational risk and data privacy
Report on the key risks, issues and actions taken, ensuring that concerns and recommendations are clearly and concisely articulated so that appropriate action can be taken as necessary
Ensure that all new and relevant regulations are timely implemented within the business
Requirements
Minimum 5 years of experience gained with regulated financial institutions, e-commerce or Fintech companies, with a solid understanding of EU and UK regulatory framework for payments
Payment Services or Electronic Money Institution and/or Cards
Experience in managing a high volume of diverse tasks and meeting deadlines
Ability to quickly absorb, retain, and keep abreast of large quantities of information about our Product setup, Compliance controls, and key stakeholders
Affinity for data analysis and data-driven decision making
Overall, ability to manage change and adapt to an ever-growing and transforming business
Strong policy development and implementation experience
Solid regulatory advisory experience
Experience of embedding non-financial crime Compliance frameworks from a bottom-up approach
Drive to continually raise the bar and support the Compliance agenda across multiple business lines
Excellent communication skills with the ability to build stakeholder relationships at all levels
Results focussed, able to take the initiative with a concern for excellence
Excellent writing and visual communication skills with strong attention to detail
Benefits
Flexible working options, such as flexible hours and hybrid work, to support our employees' work-life balance
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