Resource Administrator coordinating testers for LQA project teams. Responsible for team assembly, scheduling, and operational support in a hybrid working environment.
About the role
- WFA Manager overseeing HR administration services across EMEA and MENAT regions at Iron Mountain. Leading a team, ensuring compliance and improving efficiency in HR processes and employee data.
Responsibilities
- Oversee and manage all retained Workforce Administration (WFA) services within the designated region, which may span from a few to 10+ countries.
- Outside of NAM, that will include Benefits Administration too.
- Oversee, in conjunction with the Global Service Delivery team, the performance of the outsourced service, assign resources when required to ensure WFA processes are properly documented and executed
- Ensure compliance with all local government-mandated HR reporting and data requirements, maintaining up-to-date knowledge of relevant regulations.
- Identify opportunities for process improvement and implement solutions to enhance efficiency, accuracy, and employee experience within WFA services.
- Provide leadership, guidance, and development opportunities to a team of WFA professionals.
- Stakeholder management
Requirements
- Proven experience (7+ years) in HR operations, with a strong focus on workforce administration, HR shared services, or benefits administration in a multi-country environment.
- Experience in people management, minimum 2 years
- In-depth knowledge of HR compliance requirements, particularly related to employee data, reporting, and benefits administration across various international jurisdictions.
- Demonstrated experience with HRIS systems, preferably Workday, and case management tools, preferably ServiceNow
- Strong understanding of benefits administration principles and practices outside of North America.
- Excellent analytical and problem-solving skills, with the ability to navigate complex regulatory and operational challenges.
- Strong communication, interpersonal, and negotiation skills, with the ability to influence stakeholders at all levels.
- Proven leadership abilities, including experience managing and developing a team.
- Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- English: Full professional proficiency is required.
- For the North America role: Full professional proficiency in English and Spanish is required. Other languages spoken in the respective region are an advantage
Benefits
- Ability to work remote
- Competitive compensation and benefits package
- Total Rewards to support your career and wellbeing
- Professional development and growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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