Hybrid Recall Analyst – Operations

at Ford Motor Company

• Job title: Recall Analyst – Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dearborn, United States

About the role

• Recall Analyst at Ford managing the planning and launch of Field Service Actions. Responsible for ensuring optimized dealer experiences and process improvements within the automotive field.

Responsibilities

• Manage the planning, development, and launch of FSAs, through process improvements.
• Oversee the processes of development, validation, approval and publication of dealer bulletins and owner communications in support of FSAs.
• Deliver robust and timely FSAs with optimized dealer and customer experiences:
• Develop Training and Onboarding Materials
• Institute Workload and Coverage Management Tools
• Develop Recall/ASO/PSL Recall Program Dashboard
• Develop processes to ensure technical recall communications have clear, concise and consistent instructions for technicians to perform repair process
• Improve Owner Communication Processes
• Develop Recall Metrics and refine SSSC Metrics, to cascade in reoccurring meetings
• Coordinate FSA launch planning with PS&L and DSP to ensure required parts and software are available to deliver FSAs.
• Collaborate and align with Ford Dealer Council on advance dealer education and customer talking points
• Dealer Broadcasts
• Development of Recall Podcasts
• Finalizing Recall completions for OTA (Over The Air) Updates
• Development and Maintenance of Recall Process Improvement - Containment (Stop Launch)/Phase Launches/Partial Launches
• Develop Process, Maintenance and Metrics for Managing Rental Process for Recalls
• Coordinate the development of the Field Review Committee Summary Debriefs after every FRC Meeting.
• Manage Recall FAP Updates
• Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential and recognizes their achievements.

Requirements

• Bachelor’s degree or 5+ years experience in automotive field.
• Expert in Excel, Word, Outlook, Power Point.
• Self-Starter, Ambitious, proficient in Time Management.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.