Manufacturing Training Specialist developing effective training materials and programs for Baldwin Richardson Foods. Evaluating workforce training needs and supporting on - the - job training initiatives in manufacturing.
About the role
- Assist in developing and maintaining reference materials for training
- Assist in building training objectives and agendas
- Conduct online training as directed for new hires or up-training and ongoing refreshers for existing staff
- Secret shop OnVUE greeters and proctors
- Maintain documentation summarizing training received by each employee
- Monitor training success via surveys, escalation analysis, and quality reviews
- Work with Supervisor and peers to ensure training responsibilities are met
- Provide performance feedback (i.e. coaching) to Call Center Agents and Global members via email and meetings
- Identify opportunities for continuous training improvements
- Monitor candidate-facing interactions and ensure that all customers are receiving quality service
- Ensure agents and Global centers are meeting call center quality goals
- Score monitored calls, chats, and emails based on company Quality Guidelines
- Perform secret shops of OnVUE greeters and proctors; includes being recorded on video, a capture of your government ID, and your testing environment being reviewed
- Maintain Teams Page content
- Update client guides, agent pages, and process documents based on information from Program Managers, Coordinators, or Operations Management to ensure accuracy and consistency
- Search for areas of opportunity to develop these pages for ease of use for all users
Requirements
- Minimum High School Diploma or Equivalent
- Bachelor’s Degree preferred or equivalent work experience
- Experience training, teaching, or coaching
- 3+ years customer service experience preferred
- Excellent oral and written communication skills
- Familiar with various training tools and models; understanding of learning styles preferred
- Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
- Effective problem-solving skills
- Conflict management skills
- Strong organization skills
- Interpersonal savvy and ability to influence and relate to others
- Time management skills
- Ability to deal with ambiguity and overcome objections
- Must be patient, positive, and professional
- Strong customer service skills
- Coaching skills preferred
- Strong attention to detail
- Ability to set and meet goals
Benefits
- Equal Opportunity and Affirmative Action Employer
- Training and documentation services
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
GA
Government of AlbertaDirector, Leadership Development
Director, Leadership Development enhancing leadership in Alberta Public Service. Designing strategies and programs for all leadership levels in a dynamic environment.
Senior Training Coordinator/Instructional Designer leading training program development for NGA personnel. Focusing on geospatial intelligence systems and tools in a technical environment.
Join The Hartford's Leadership Development Program focusing on IT Engineering, Cyber Security, and Data Analytics. Opportunity for mentorship and rotation assignments to build essential skills.
Leading strategic initiatives in culture and engagement at Grupo Abril. Focused on employee experience and internal communication within the organization.
Biosafety Specialist role at CNPEM focused on training high - containment laboratory staff. Ensuring compliance with national and international biosafety standards while providing technical assistance.
Senior Manager in Organizational Development at Grifols addressing healthcare improvements through organizational effectiveness and people strategy initiatives.
SU
Southeastern UniversityInstructional Designer
Instructional Designer developing and assessing online courses in higher education. Collaborating with experts to ensure effective course design and innovative strategies.
WO
Talent Development Specialist designing and implementing employee growth programmes at the bank. Collaborates with HR on development needs, manages onboarding, and delivers training content.
SI
SRS Distribution Inc.MBA – Field Leadership Development Program
Accelerate the development of high - potential MBA graduates into leadership roles. Gain hands - on experience in operations, sales, and supply chain through a rotational program.