Senior Manager developing integrated media strategies for clients. Joining a team transforming media into an asset for strategic value creation.
PO
Hybrid Program Manager – Quality Management System, ISO Certifications
Posted 3 months ago
About the role
- Quality Manager at Powerling focusing on ISO certifications and quality management systems. Involved in ensuring compliance and organizational resilience across international operations.
Responsibilities
- Develop our client conversion potential by demonstrating the reliability and robustness of our Quality Management System and compliance strategy as a differentiator against competitors
- Strengthen organizational resilience by providing key quality expertise, ensuring audit-readiness of systems and procedures, consistency across the group, and adaptation to internal growth as well as growth through mergers and acquisitions
- Implement the group's SOP (standard operating procedures) strategy by reviewing and streamlining Operational SOPs to align with ISO standards and audit-readiness expectations
- Prepare and support certification (compliance and regulatory) body audits as well as client audits, including pre-audit preparation, interactions with auditors, and coordination of follow-up actions
Requirements
- Proven expertise with Quality Management Systems and ISO certifications (e.g., ISO 17100, 9001, 13485, 27001, etc.)
- Ability to translate regulatory requirements into concrete operational processes
- Strong audit experience (internal/external), ideally within the language service provider (LSP) sector
- Excellent communication and training skills, able to work effectively in a multicultural, matrixed environment
- Results-oriented approach, rigor, and pragmatism
- Fluency in English and French
Benefits
- RTT (compensatory time off)
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