Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross - functionally to implement strategic initiatives in banking operations.
About the role
- Program Manager working with clinics to support early literacy programs across Massachusetts and New Hampshire. Collaborates with community partners and manages program quality and expansion efforts.
Responsibilities
- Recruit and onboard new clinics
- Conduct site visits to assess program quality
- Develop quality improvement plans
- Oversee completion of twice-yearly progress reports
- Build relationships with early education organizations and health centers
Requirements
- 2+ years of professional experience in healthcare, social work, early education, literacy, or related fields (equivalent education and lived experience considered)
- Prior remote work experience strongly preferred
- Strong written and verbal communication skills
- Ability to prioritize tasks and meet deadlines
- Experience providing program implementation, quality improvement, or professional development support
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint), Zoom, and Slack. Intermediate Excel skills essential
- Reliable transportation for frequent regional travel within Massachusetts and portions of New Hampshire
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) retirement plan with match
- Paid time off
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