Hybrid Professional Services Manager

at TMA Systems

• Job title: Professional Services Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, United States

About the role

• Professional Services Manager leading software application consulting teams at TMA Systems. Fostering collaboration and managing operations for delivering project objectives.

Responsibilities

• Experience managing a team of professional services consultants who deliver software application consulting services.
• Develop custom software enhancement specifications in collaboration with clients.
• Onboard new clients to the Facil-IT 3.0 application.
• Manage team utilization to ensure financial revenue targets are met.
• Communicate team progress, risks, expectations, and key performance metrics to stakeholders.
• Establish collaborative relationships across functions to achieve objectives.
• Recommend improvements to established business processes while delivering high value in execution.
• Address operational challenges as they arise.

Requirements

• Bachelor’s degree and a minimum of 3 years of experience in the project/program management space.
• Proven ability to coach a consulting team on how to apply appropriate project management methodologies.
• Experience managing a team of professional services consultants who deliver software application consulting services.
• Proven track record of collaborating with clients and engineers to deliver custom enhancements to software applications.
• Advanced knowledge of project management best practices and strong organizational skills; PMP and CCMP certifications or equivalents are a plus.
• Ability to influence executive and senior management leadership and set expectations for major cross-functional initiatives.
• Ability to leverage organizational change management practices to drive successful business outcomes.
• Working knowledge of large server-based applications and typical Microsoft Office applications.

Benefits

• Competitive compensation plan.
• 401(K) Contribution.
• Employer-paid benefits: health, dental, and vision.
• Professional development plans.
• Monthly work from home stipend.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Volunteering opportunities.
• Company/team building events.