Clinical Care Manager responsible for coordinating care for dually - eligible enrollees in MA. Engaging community resources and healthcare providers to improve health outcomes.
About the role
- Senior Manager focusing on strategies for Patient Services in Neurology at Alexion. Collaborating with cross-functional partners to optimize patient journey and operational efficiency.
Responsibilities
- Managing the day-to-day aspects of Alexion OneSource vaccination support initiatives, including vendor management and strategic oversight
- Utilizing multiple data sources to monitor and analyze performance, identifying and communicating strategic insights and trends, and updating strategies/tactics
- Partnering with Reporting and Analytics and Business Operations Commercial Excellence Team (BOCE) to continuously evaluate and improve data integrity, edit/develop reports as needed, and manage ad hoc data requests and analysis
- Creating, owning, and presenting dashboards, presentations, and monthly business reviews
- Partnering with Patient Services colleagues on program feedback and designing needed updates to ensure operational excellence and efficiency
- Partner with IT and CRM business partners to develop necessary CRM system requirements in response to strategic and/or process updates
- Collaborating with marketing teams to develop and maintain patient services materials, forms, talking points and other related materials/communications
- Supporting ongoing programs and initiatives for Alexion’s current and new products, including new product launches
- Partnering with finance and work force management on forecasting of programs, patients, staffing and other key metrics
- Liaising with Legal and Compliance departments to ensure all resources and processes are developed and operating according to respective SOPs and guidance
- Supporting ad-hoc Neurology Strategy projects to support the patient journey
Requirements
- BA/BS degree
- 3+ years healthcare or pharmaceutical/biotech experience, including project management experience
- Detailed experience with multi-vendor management, invoicing, program forecasting, and contracting
- Experience with project management, including identifying and leading continuous improvement initiatives
- Strong critical thinking skills to align business strategies and current challenges
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Strong verbal, written, and presentation skills
- Excellent project management skills and ability to manage multiple complex projects independently
- Ability to prioritize and coordinate multiple assignments simultaneously
Benefits
- Health benefits including medical, prescription drug, dental, and vision coverage
- 401(k) plan
- Paid vacation and holidays
- Paid leaves
- Short-term incentive bonus opportunity
- Eligibility to participate in equity-based long-term incentive program
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