About the role

Case Manager responsible for resolving technical and non-technical issues related to Expereo’s services. Collaborating with customers and local providers to enhance customer experience.

Responsibilities

**THE RESPONSIBILITIES:**
Here are how your day-today responsibilities of the role will look like, but are not limited to:
Work together with a team of Network Engineers towards a common preset goal
Act as first-line support person for internal and external parties
Responsible for Network & Data Communication Systems
Customer Excellence (internal/external customer engagement and relationship management):
Should be customer support ordinated candidate, should have very good knowledge of customer service processes.
Good knowledge of ITIL Framework.
To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, integrity and desire to support others.
To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative/regulatory and company policies and procedures.
To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel.
Continuously develop own skills by attending all required training courses and maintaining an up to date knowledge of products, services, systems and work processes.

**THE SKILLS AND EXPERIENCE:**
At least 5 years of experience in IT/Telecommunications.
Bachelor’s Degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering or equivalent
Thorough understanding of Routing and switching, SD-wan and cloud concepts.
Integrity Monitoring and Management, Two-Factor
Good understanding of IT best practices and procedures, like ITIL v3.
Excellent communication skills, very good verbal and written English skills.
Project management skills.
Self-motivated with ability to perform under tight deadlines and high pressure
TCP/IP, Network Configuration Management, VPNs, Information Security Standards and Compliance requirements
Switching technologies with extensive hands-on Cisco & Catalyst Switches.
Extensive hands-on on switching technologies like STP, VLANs, multi-layer switching etc.
Switching infrastructure considerations like QoS and POE etc.
Routing technologies extensive hands-on Cisco and Juniper routers. In depth understanding of OSPF and other routing protocols. Device Redundancy protocols like VRRP, HSRP, NSRP etc.
In-depth knowledge in different types of VPN solutions like MPLS, SSL VPN, IPSEC (Site-to-Site and Remote Access) VPNS.
Experience in working in Network Management & Monitoring Tools, Solar Winds.
In-depth knowledge of WAN circuits and technologies (like Internet Dedicated Access, Broadband, DSL)
Preferably CCNA/CCNP certified.

**Beyond the Job**
We’re proud of our focus on Environment, Social and Governance as well as the passion we display for the communities where we live and work.
EEO (Equal Employments Opportunities) Statement:
Expereo is an Equal Opportunities employer who aims to support and celebrate every employee that comes through our doors. We respect and support all of our people regardless of background, religion, nationality, sexual orientation, age, or physical condition.