Product Support Engineer providing technical support for Wabtec UK train systems and components. Ensuring customer satisfaction through effective on-site service and troubleshooting when required.
Responsibilities
Respond to call-out requests and liaise directly with customers to access trains.
Diagnose faults using structured work instructions.
Determine the most effective solution to return trains to service.
Replace faulty parts on-site or escalate if replacement isn’t possible.
Conduct thorough testing before handing the train back to the customer.
Maintain a strong customer-centric approach in all interactions.
Requirements
ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
Strong technical aptitude with proven fault-finding abilities.
Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics).
Competent IT skills, particularly with MS Excel and laptop/tablet devices.
Capable of compiling clear and accurate technical reports.
Strong organisational skills with the ability to manage workload independently.
Excellent interpersonal skills.
Legal authorisation to work in the United Kingdom is required.
Data Leakage Prevention Analyst ensuring data security for BBVA. Handling data extraction controls and monitoring information platforms with a focus on security compliance.
Capital Programme Support Technician at Severn Trent supporting wastewater treatment and capital projects delivery. Collaborating with local teams for efficient access to assets and operational interventions.
IT Support Analyst I providing first - level technical support for IT incidents in a healthcare environment. Collaborating with internal teams and educating users on cybersecurity and technologies.
Technical Support Manager empowering specialists to deliver customer support for Autodesk’s 3D design software. Leading performance measures and enhancing support processes for improved service goals.
Junior Network Support Analyst at LV Network managing client networks and providing support. Ensuring telecom service availability and integrity through technical management and customer assistance.
Principal Workday Technical Analyst responsible for HR technology configuration and alignment with business strategies. Support major projects for Blue Cross NC's HR functions with Workday solutions.
Senior Technical Support Specialist at XR providing expert support, automation, and mentorship for technical issues. Examples include troubleshooting APIs, cloud platforms, and system integrations.
Technical Support Specialist conducting sample analyses using LFD and ELISA test kits at Romer Labs. Engage with customers by providing training and addressing technical inquiries.
Senior Technical Solutions Engineer providing advanced technical support for Socomec’s Critical Power solutions. Leading complex issue resolutions, driving escalations with engineering teams across North America.