Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- Product Support Engineer providing technical support for Wabtec UK train systems and components. Ensuring customer satisfaction through effective on-site service and troubleshooting when required.
Responsibilities
- Respond to call-out requests and liaise directly with customers to access trains.
- Diagnose faults using structured work instructions.
- Determine the most effective solution to return trains to service.
- Replace faulty parts on-site or escalate if replacement isn’t possible.
- Conduct thorough testing before handing the train back to the customer.
- Maintain a strong customer-centric approach in all interactions.
Requirements
- ONC or NVQ Level 3 (or equivalent) in Mechanical and/or Electrical Engineering.
- Strong technical aptitude with proven fault-finding abilities.
- Significant hands-on experience in relevant technical areas (e.g., engines, diagnostics).
- Competent IT skills, particularly with MS Excel and laptop/tablet devices.
- Capable of compiling clear and accurate technical reports.
- Strong organisational skills with the ability to manage workload independently.
- Excellent interpersonal skills.
- Legal authorisation to work in the United Kingdom is required.
Benefits
- Private healthcare
- Remote work options
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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