Product Manager leading product vision and strategy in a fast - growing SaaS company, ensuring alignment across teams and delivering high - impact solutions.
About the role
- Product Owner, Manager leading AI-driven solutions at Salesforce. Focus on innovative customer support integrations and managing stakeholder communications across teams.
Responsibilities
- Deliver business value driven, scalable, and innovative solutions involving integrations using our internal Salesforce Service & Experience Cloud, Slack platforms and 3rd party product integrations
- Work with Senior Executive stakeholders to drive alignment and deliver multi-faceted capabilities; assess, initiate, prioritize, refine, and drive scalable technology solutions
- Collaborate with security, architecture, engineering, quality, design, and program management partners in coordinating delivery of complex objectives under a tight deadline
- Accountability for team integrity, product excellence, decision making, delivery estimates and roadmaps, client communications, and project outcomes
- Manage delivery expectations with internal customers, driving a multi-tier communication cadence with stakeholders at the executive and operational level
- Create and refine a backlog of well-formed stories for implementation by the scrum team(s) involved in delivery
- Manage and communicate tradeoff decisions between scope and schedule
- Help the business determine solution/feature return on investment in the context of prioritization
- Navigate sophisticated situations involving multiple parties, rapidly assessing context and driving the right resources to resolution
- Review technical solutions for compliance to business processes and objectives, as well as IT standards
- Find opportunities for process optimization, process redesign, or development of new processes/policies
- Strong product management skills anchored in human centered design thinking to help build and deliver on enterprise scale products for Customer Success Domain
- Own the delivery of the product roadmap incorporating projects, features and other key initiatives
- Act as a team lead on highly visible projects and critical assignments
- Work proactively to predict and minimize potential issues before they arise, and resolve those that do in a timely manner
- Communicate at both the business and technical level (written and verbal)
Requirements
- Bachelor's Degree in Computer Science, Engineering, or related technical field, or equivalent experience
- 6+ years demonstrated ability with Salesforce implementation in product ownership or product management roles and leading Agile software projects
- Experience with Salesforce system implementations and solution architecture for global companies with complex business processes
- Experience with Jobs to be Done Framework
- Experience with automation, productivity tools and processes especially in areas of Account Management, Customer Success, Support, and Slack
- Experience with executive presentations and storytelling, presenting complex ideas in a clear, concise fashion to technical and non-technical audiences
- Ability to work in a fast paced environment and juggle multiple projects and tasks
- Demonstrated knowledge of project management concepts and techniques required
- Excellent interpersonal communication, influencing, and team building experience.
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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