Director driving Agile and product - centric transformation at BBG. Leading Scrum Masters and Technical Program Managers in a hybrid role.
About the role
- Product Operations Specialist managing the full lifecycle of bugs and feature requests at Speak. Collaborating cross-functionally to drive product visibility and improve operational workflows.
Responsibilities
- Own and manage the full lifecycle of bugs and feature requests — from intake and triage to investigation, documentation, and resolution.
- Collaborate cross-functionally across CX, QA, Content, Engineers, and PMs to ensure issues are well-documented, prioritized, and communicated clearly.
- Drive product visibility by publishing monthly product health reports to highlight trends, support prioritization, and drive accountability across teams.
- Improve and scale the function by streamlining triage workflows, feedback systems, and documentation.
- Support broader Product Ops efforts over time, including QA coordination, VOC analysis, user engagement loops, and launch/change management.
Requirements
- 3–5+ years of experience in product operations, product management, product support, or QA roles involving issue and incident management
- Technically sharp and precise
- Deep user empathy
- Clear and concise communicator
- Highly organized and operationally rigorous
- Ownership mentality
- Collaborative and cross-functional
- Thrives in fast-paced, ambiguous environments
- Bonus points for: Creative use of AI tools, low-code platforms, and automation to improve efficiency in triage and reporting
- Strong interest or background in language learning or EdTech, and enthusiasm for actively using Speak personally.
Benefits
- Equity
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