Associate Director of Product Operations at Syneos Health managing product analysts and teams to analyze data for product decisions. Aligning technology initiatives with business goals across multiple departments.
About the role
- Product Operations Specialist managing the full lifecycle of bugs and feature requests at Speak. Collaborating cross-functionally to drive product visibility and improve operational workflows.
Responsibilities
- Own and manage the full lifecycle of bugs and feature requests — from intake and triage to investigation, documentation, and resolution.
- Collaborate cross-functionally across CX, QA, Content, Engineers, and PMs to ensure issues are well-documented, prioritized, and communicated clearly.
- Drive product visibility by publishing monthly product health reports to highlight trends, support prioritization, and drive accountability across teams.
- Improve and scale the function by streamlining triage workflows, feedback systems, and documentation.
- Support broader Product Ops efforts over time, including QA coordination, VOC analysis, user engagement loops, and launch/change management.
Requirements
- 3–5+ years of experience in product operations, product management, product support, or QA roles involving issue and incident management
- Technically sharp and precise
- Deep user empathy
- Clear and concise communicator
- Highly organized and operationally rigorous
- Ownership mentality
- Collaborative and cross-functional
- Thrives in fast-paced, ambiguous environments
- Bonus points for: Creative use of AI tools, low-code platforms, and automation to improve efficiency in triage and reporting
- Strong interest or background in language learning or EdTech, and enthusiasm for actively using Speak personally.
Benefits
- Equity
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