Product Operations Specialist supporting CareerSG within the Singapore Government's public service. Collaborating to enhance hiring workflows and user experiences for government agencies.
About the role
- Director of Product Operations at PatientPoint leading cultural transformation and product operations improvement. Overseeing product teams and enhancing operational efficiency in a hybrid work environment.
Responsibilities
- Define, operationalize, and hold teams accountable to product operating standards across planning, discovery, delivery, and measurement.
- Lead change initiatives that challenge existing behaviors, drive adoption of product-led thinking, and require sustained follow-through at all levels of the organization.
- Develop and implement comprehensive training, communications, and engagement programs to drive behavioral and cultural shifts.
- Mature existing, and activate new, cross-functional teams within the product-led model.
- Design and scale efficient product development workflows and artifacts, streamlining handoffs, ceremonies, and release cycles.
- Own and drive the portfolio-level product planning and execution cadence, ensuring executive visibility, clear tradeoffs, and follow-through on commitments.
- Optimize coordination of product releases and go-to-market strategies across departments, with program manager peers.
- Facilitate product portfolio working group cadence to maintain alignment across product teams and key internal partners and velocity on product plans and launches.
- Partner with Data team and product managers to build real-time dashboards that track product performance across engagement, adoption, retention, and business impact.
Requirements
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field
- 5+ years of experience in Product Operations, Product Strategy, Product Management, or Program Management within tech or SaaS environments.
- Proven track record in driving change management, operational improvement, and scalable process implementation with a focus on outcomes in a product-led organization.
- Deep knowledge of Product Development Lifecycle (PDLC) principles and operational best practices.
- Passion for continuous improvement, process optimization, and enhancing operational efficiencies with a focus on business outcomes.
- Demonstrated experience building and scaling experimentation frameworks, A/B testing processes, and feedback loops.
- Strong collaboration skills, with proven examples activating key partners via influence, and comfort engaging cross-functional teams across product, go-to-market, and technical functions.
- Proficiency with Atlassian tools (Jira, Confluence).
Benefits
- competitive compensation
- flexible time off to recharge
- hybrid work options
- mental and emotional wellness resources
- a 401K plan
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