Head of Product Operations at Hostinger optimizing processes for efficiency and enabling Product Managers' strategic decisions. Collaborating with cross - functional teams and leading operational improvements.
About the role
- Director driving Agile and product-centric transformation at BBG. Leading Scrum Masters and Technical Program Managers in a hybrid role.
Responsibilities
- Lead and develop a team of Scrum Masters and Technical Program Managers to drive high levels of agility, delivery productivity, and innovation across teams and the broader BBG organization.
- Define, implement, and continuously mature Agile and product development practices across Product, Engineering, and Design.
- Champion, govern, and scale Agile frameworks (SAFe, Scrum, Kanban), establishing clear standards, processes, and success metrics.
- Serve as Principal Agilist, leading the cultural and operational transformation of BBG IT into a high-performing, agile, and product-centric organization.
- Drive consistency and scalability of Agile practices through governance forums, lean metrics reviews, and a Center of Excellence—balancing enterprise standards with contextual flexibility.
- Lead core planning ceremonies to ensure shared understanding of scope, objectives, dependencies, and measures of success.
- Orchestrate Program Increment Planning by aligning business and IT priorities with the enterprise roadmap and product plans, enabling cross-team collaboration, managing risks and dependencies, and ensuring clear objectives, cadence, and outcomes that drive predictable delivery and continuous value.
- Partner with Product, BRMs and Delivery leaders to ensure end-to-end execution of complex initiatives, overseeing scope, timelines, dependencies, budgets, and outcomes.
- Ensure software delivery follows Agile or hybrid methodologies, delivering value through iterative and incremental cycles.
- Act as an escalation point for impediment removal, proactively identifying risks and driving mitigation strategies to ensure uninterrupted delivery.
- Serve as Product Owner for Agile tools (e.g., Jira, Confluence), defining vision, roadmap, and priorities to ensure tools effectively support Agile delivery, PI Planning, reporting, and enterprise transparency.
- Govern configuration, standards, and usage of Agile tools, partnering with IT, Product, and Delivery teams to drive adoption, optimize workflows, enable meaningful metrics, and continuously improve the end-to-end delivery experience.
Requirements
- Bachelor's degree in Business, Information Technology or related field
- 10+ years of experience in Agile program management, with a strong focus on enterprise Agile transformation.
- 5+ years of experience facilitating the development and implementation of large-scale business initiatives.
- Expertise and experience in Lean Portfolio Management (LPM), Scrum, and Kanban
- Strong understanding of Agile governance and value stream optimization
- Strong program/project management fundamentals, strategic thinking, and financial acumen.
- Proven leadership in driving organizational change.
- Strong planning and organizational skills
- Ability to act as the bridge between business stakeholders, product owners, and technical teams.
- Experience with Agile tools (JIRA & JIRA Product Discovery), metrics, and data-driven decision-making.
- Proficient in Microsoft Office Programs.
- Excellent prioritization, organizational, and decision-making skills
- Strategic thinking, conceptual problem-solving, and adaptability
- People management responsibility for reviews, performance management, training, and resource planning
- Effective communication and stakeholder engagement across technical and business domains
- Ability to work independently with minimal supervision.
Benefits
- This position is eligible for health care benefits
- This position is eligible for life insurance
- This position is eligible for time off benefits
- This position is eligible for participation in the Company’s 401(k) plan
- This position is eligible to participate in a bonus program
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