Product Operations Specialist supporting CareerSG within the Singapore Government's public service. Collaborating to enhance hiring workflows and user experiences for government agencies.
About the role
- Product Operations Associate linking product strategy to execution within retail eCommerce. Collaborating with various teams to streamline processes and ensure efficient product initiatives.
Responsibilities
- Serve as the primary point of contact for product-related production issues; assess severity, urgency, and business impact.
- Investigate issues by reproducing bugs in staging environments, gathering relevant data, and documenting findings in Jira.
- Partner with Engineering to drive resolution, validate fixes, and conduct root cause analyses.
- Manage tickets from intake through resolution, ensuring timely updates and stakeholder communication.
- Identify recurring trends and recommend processes or system improvements.
- Develop, maintain, and continuously improve training guides and onboarding materials.
- Create and manage internal knowledge bases, FAQs, and user documentation.
- Publish release notes and communicate product updates to relevant stakeholders.
- Lead training sessions to support internal product adoption and operational readiness.
- Propose and implement process enhancements to improve operational stability and efficiency.
- Analyze product usage, support trends, and operational metrics to inform improvements and leadership insights.
Requirements
- 3+ years of experience in Product Operations, Business Operations, Program Coordination, or a related operational role (preferably within retail eCommerce or digital product environments).
- Experience operating within cross-functional, Agile product organizations.
- Strong analytical and structured problem-solving skills; experience with reporting tools and data analysis.
- Proficiency with ticketing systems (e.g., Jira) and documentation platforms.
- Exceptional written and verbal communication skills, with the ability to translate technical concepts into business impact.
- Demonstrated ability to manage multiple priorities in fast-paced, evolving environments.
Benefits
- Health/Dental/Vision
- 401(k)
- PTO
- etc.
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