Enhance the end-to-end client trading experience, ensuring it is seamless and optimized for conversion, retention, and engagement.
Collaborate with the Head of Product and a growing team on client experience initiatives.
Manage the backlog, lead agile ceremonies, and collaborate with design and engineering teams.
Leverage insights, customer journey mapping, and data analysis to enhance our mobile app and web trading platforms.
Ensure products and journeys meet client needs, reduce friction, and drive high levels of satisfaction and trust.
Manage and prioritise the product backlog across mobile, web, and supporting platforms.
Translate business goals and client needs into clear requirements, user stories, and acceptance criteria.
Partner with design and research teams to map end-to-end customer journeys and identify pain points.
Use analytics, client feedback, and market research to identify opportunities and measure feature performance.
Work side-by-side with engineering during the development cycle to clarify requirements and ensure quality standards are met.
Support initiatives to enhance client engagement through tailored experiences and analytics-driven insights.
Define and track KPIs for new features and releases, ensuring they deliver measurable impact on client experience.
Requirements
Experience in Product Management within FinTech (trading or investments is a strong plus).
Strong understanding of risk, electronic verification, KYC, AML, and regulatory onboarding requirements.
Proven experience collaborating with design and user research teams to build intuitive, client-facing products.
A passionate, client-first mindset, with the ability to shape seamless journeys that improve satisfaction, trust, and engagement.
Proficiency in documenting workflows, writing user stories, and producing acceptance criteria.
Analytical skills with a track record of making data-driven decisions, supported by BI/data tools such as Tableau, Mixpanel, or similar.
Excellent communication, interpersonal, and stakeholder management skills, with the ability to align diverse teams and negotiate trade-offs.
Familiarity with Agile/Scrum delivery environments, with hands-on experience running ceremonies and supporting engineering during delivery.
Proficiency in Jira, Confluence, and backlog management.
A detail-oriented and structured approach, with strong problem-solving skills and the ability to manage competing priorities.
Fluency in English (written and spoken); additional languages are a plus.
The ability to take ownership, lead cross-functional initiatives, and build strong partnerships across product, engineering, design, compliance, and commercial teams.
A passion for improving processes and challenging the status quo to deliver best-in-class outcomes.
Benefits
Competitive salary structure including company bonus scheme
Flexible and hybrid working
Remote working option - work from anywhere for up to 6 weeks per year
10 days of Company paid sick leave annually
21 days of paid vacation within the first year of employment, increasing to 25 days after one year
3 paid volunteering days per year & Workplace Giving Program
Comprehensive medical insurance with coverage for your healthcare needs
Pension fund
Employee referral bonuses for referring top talent to the company
Ongoing personal development & learning opportunities
Periodic recognition and reward programs for outstanding performance and achievements
Frequent events and celebrations
Genuinely collaborative and friendly culture
Employee Assistance Program & Wellbeing Initiatives
Convenient and cozy office located near the Limassol Municipal Garden
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